ENVIRONMENT: LEAD and direct Sales & BPO Operations while providing oversight over the IT of a leading Joburg Business Process Outsourcer looking to fill the integral role of a Chief Operating Officer. You will also take charge of Training, Compliance, Campaign Management, Planning, QA and Verification & Facilities (including Health & Safety). You will also assist the CEO on all strategic and tactical matters as they relate to budget management, cost benefit analysis and forecasting needs. The successful incumbent must have a suitable post-graduate tertiary qualification with at least 5 years’ work experience with Business Process Outsourcing (BPO) business, which must have included international BPO clients and commercial experience in the Financial Services industry including a strong background in Sales.   DUTIES: Direct internal operations to achieve budgeted results and other financial and operational criteria. Participate in the development and preparation of short-term and long-term plans and budgets based upon broad organisation goals and objectives. Participate with the Business Development and Client Services team to provide inputs into tenders, proposals and client feedback sessions. Direct the development and implementation of procedures and controls, to promote communication and adequate information flow, and thereby solidify management control and direction of the company. Develop and implement operating policies consistent with the Board of Directors’ broad policies and objectives and ensures their adequate execution. Appraise and evaluate the results of overall operations regularly and report these results to the CEO and Board of Directors. Ensure that all activities and operations are in compliance with all relevant laws and regulations and in particular the activities governed by the Financial Services Board (FSB). Develop and maintain a sound plan of organisation and establish policies to ensure adequate management development and to provide for capable management succession for those functions responsible for. Be the custodian of information in the group and oversee all reporting and development of reporting. Develop and manage the Risks and Risk Management process in the group. Oversee and manage all Facilities functions on the group, including Occupational Health and Safety, Building Maintenance and Management, Space and Capacity Planning, etc.   REQUIREMENTS: Relevant post graduate qualification. At least five (5) years commercial experience in the Financial Services industry. At least five (5) years’ experience in a Business Process Outsourcing (BPO) business, which must have included international BPO clients. Strong background in Sales is essential. Needs to be highly numerate and analytical. Demonstrates leadership and team-building skills for effectively managing a diverse workforce. Strong preference for candidates from MID-SIZE companies, as opposed to large corporates.