Job Type Full-time Description Little Creek Casino Resort Vision And Mission Expectations

Little Creek Casino Resort Team Members display their best performance with professional and energetic behavior to promote us as the friendliest casino to our distinguished guests and the best place to work with quality jobs in the region to our team members.

Summary

The Chief Operations Officer, with direction from the CEO, manages and directs Squaxin Island Gaming Enterprise toward its primary objectives, based on profit and return on capital, by performing the following duties personally or through subordinate managers.

Essential Duties And Responsibilities

Develop and implement the company's short-term and long-term business plans, focusing on strategic, tactical, and short-term operations management. Design, operate, and improve systems that uphold the Casino's overall performance standards.

Formulate strategies and oversee operational systems in alignment with company objectives, regulatory requirements, and long-term growth plans. Drive strategic planning initiatives in collaboration with the CEO and executive team, contributing to the development of long-term strategies, business goals, and expansion plans. Direct and coordinate day-to-day activities for Hotel Operations, Golf Course Operations, Casino Operations, and Food and Beverage departments. Establish divisional goals, objectives, and monitor operational performance, ensuring alignment with overall business strategies. Provide advice, guidance, and authorization for major plans and procedures, ensuring compliance with established policies and seeking CEO and/or Council direction or approval. Review, direct, and coordinate operational activities, setting divisional goals and objectives, monitoring performance, and recommending corrective measures as needed. Oversee financial oversight and budget management, ensuring effective allocation of resources, cost control, and financial performance monitoring. Work collaboratively with the finance department to meet budgeted earnings. Drive process improvement initiatives, streamlining operational processes, implementing best practices, and fostering a culture of continuous improvement across departments. Provide leadership and mentorship to department heads and managers, fostering a positive work culture, developing high-performing teams, and promoting professional growth. Ensure compliance with applicable regulations, licensing requirements, and industry standards, taking proactive measures to maintain legal and regulatory compliance throughout the organization's operations. Identify and mitigate operational risks, implementing risk management strategies, and ensuring the organization operates in a safe and secure manner. Cultivate and maintain relationships with key stakeholders, such as government agencies, industry partners, and community organizations, to enhance the organization's reputation, foster strategic collaborations, and drive business growth. Stay informed about industry trends, emerging technologies, and innovative solutions, leveraging them to drive operational excellence, enhance customer experiences, and improve business outcomes. Represent the organization with major customers, stakeholders, the financial community, and the public in the absence of the CEO. Essential Behavioral Expectations Maintain confidentiality in handling sensitive information. Be accountable to team members and the organization by attending all meetings and trainings. Demonstrate sensitivity to Native American Culture and actively seek to learn more about the Squaxin Island Tribe. Adhere to the parameters of Little Creek Casino Resort Human Resources policies, departmental policies, and all applicable regulations. Embrace and uphold the mission, vision, and values of Little Creek Casino Resort (LCCR). Perform assigned work-related duties to support the success of LCCR, including meeting budgeted earnings. Learn and implement LCCR's "7 Waterways" of best guest practices. Cultivate and practice personal emotional intelligence, including self-awareness, self-management, self-regulation, social awareness, and relationship management. Exhibit emotional intelligence in interpersonal work relationships with team members, managers, supervisors, and guests. Uphold LCCR's values by prioritizing engagement, strengths, and emotional intelligence. Personal Competencies

We foster a team-oriented environment at LCCR and depend on the Chief Operation Officer to represent our enterprise in a courteous and professional manner with special attention to company objectives.

Honesty and Integrity: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy. Financial Analysis: Knowledge of the principles, methods, and techniques of financial analysis, forecasting, and modeling to interpret quantitative and qualitative data; includes data modeling, earned value management, and evaluating key financial indicators, trends, and historical data. Communication: Provides timely, concise, and accurate information to others both orally and in writing. Helps others effectively communicate and ensures communication occurs between department team members and organizational departments. Business Alignment: Aligns the direction, products, services, and performance of a business line with the rest of the organization. Seeks to understand other programs in the department, including their services, deliverables, and measures. Analytical and Problem Solving: Collects and researches data; examines data to grasp issues, draw conclusions, and identify and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations. S.I.G.E. Tribal State Compact & Accounting & Internal Control Duties And Responsibilities

Responsible for Internal Control and Compact compliance regarding Casino Operations and ensure compliance with regulations of the Tribal Gaming Commission.

Supervisory Responsibilities

Manage subordinate Directors who supervise employees in Hotel Operations, Golf Course Operations, Casino Operations and Food & Beverage. Responsible for the overall direction, coordination and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements Qualifications

Knowledge, Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Language Skills:

Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors. Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability:

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Other:

Excellent interpersonal and leadership skills, integrity, and ethics. The problem-solving mindset that achieves continuous performance improvement. Good knowledge of data analysis, KPIs, and other innovative reporting tools.

Education:

Bachelor's degree in Business Administration, Management, or a related field is required. Advanced degree such as an MBA or relevant professional certifications (e.g., C-Suite certifications) would be advantageous.

Experience:

A minimum of 10 years of progressive leadership experience in executive-level roles, preferably within the hospitality, gaming, or entertainment industry. Proven track record of successfully managing and overseeing complex operations, including multi-departmental responsibilities. Demonstrated experience in strategic planning, business development, and implementing operational strategies to drive organizational growth. Strong financial acumen with experience in budgeting, financial analysis, and driving profitability. Experience in leading and developing high-performing teams, fostering a positive work culture, and promoting professional growth. Proven ability to navigate and comply with regulatory requirements in the gaming and hospitality industry. Experience in driving process improvement initiatives, optimizing operational efficiency, and implementing best practices. Prior experience working with Native American communities or in a tribal gaming environment is desirable but not required.

Certificates, Licenses, Registrations:

Class III Gaming License issued from the Squaxin Island Gaming Commission Requires a Valid Washington State Driver License and must be insurable on the Tribe’s insurance

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear.

The employee frequently is required to stand, walk and sit. The employee is occasionally required to use hands to finger, handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is frequently exposed to tobacco fumes. The employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, extreme cold, extreme heat, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

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