Chief Programs & Operations Officer Requisition Number 2023-7038 Overview

 

JOB SUMMARY:

The Chief Program & Operations Officer is responsible for providing thought leadership, direction and oversight to Clubs and Camp Kiwanis operations and programs.  The Chief Program & Operations Officer is charged with developing and implementing strategy for positive youth development and member experience including safety, program quality, and partnership development.  The Chief Program & Operations Officer also provides strategic direction and guidance to Club staff around employee recruitment, retention and training.  In collaboration with other senior leaders, the Chief Program & Operations Officer develops and monitors goals and plans around fundraising strategy and programmatic alignment, financial management, facilities, technology, and human resources.

Responsibilities

ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES:

Leadership and Strategic PlanningWorks with Programs & Operations Team to develop, communicate and implement organization’s operational policies and procedures; monitors same for compliance.Orients and trains organization staff and Board of Directors on Boys & Girls Clubs’ optimal Club Experience, protocols and quality measures to improve Club experience.Determines optimum number, model and placement of Clubs; recommends and helps implement changes supported by analysis of resources and demographics.Develops membership and optimal and average daily attendance targets and plans and executes strategies to achieve targets.Serves as a member of the Senior Leadership Team and is responsible for key aspects of the organization's strategic plan.Determines optimum Club hours of operation required to achieve organization’s mission.Collaborates with V. P. of Youth Development and Regional Directors to develop, monitor and improve program delivery and operational excellence in Clubs.  Commits to data-driven decision making with a focus on Optimal Club Experience and Optimal Staff Experience.Provides leadership and direction to operations on managing crisis situations. 

Board – Committee Development

Participates in and reports on operations and youth development strategy at BGCMA board meetings.  Coordinates and leads Impact Committee meetings, including preparing meeting agendas and reporting on meeting activities.Manages Regional Directors who oversee County Board management.

Budget

Analyzes Programs & Operations’ needs, develops budget that supports those needs, monitors budget and reports variances in revenue and expenditures.Collaborates with Chief Financial Officer to develop and execute strategies to meet budget targetsWorks with Regional Directors to analyze Club operational needs and develop budgets to support those needs.

Marketing, Public Relations & Development

Collaborates with Resource Development and Marketing & Communications to develop grant proposals and obtain and report on outcomesParticipates in activities to maintain good public relations for Club programs, services and activities.Collaborates with Resource Development to develop strategic plan for Club-initiated fundraising efforts; monitors plan and implements strategies to ensure targets achieved.Serves as an organization spokesperson.Consistently collaborates with Marketing & Communications to ensure Club services and policies are accurate and up to date on all marketing collateral. 

Staff Management

Manages Programs & Operation’s Department staff including recruiting and onboarding a diverse and qualified staff, training and developing staff, identifying performance objectives, and monitoring and providing feedback on performance.Works with Programs & Operations Department to determine Club staffing levels that best support effective program delivery, budget compliance and ensures safety; seeks support from Human Resources and Finance.

Facilities and Safety

Implements and monitors and policies to ensure youth safety and to minimize loss and exposure to loss.  In partnership with the Vice President for Safety & Facility Operations, develops and communicates policies regarding buildings, grounds, vehicles, equipment, upkeep, usage and maintenance; monitors adherence to those policies and standards.  Visits Clubs regularly to ensure they are safe, attractive, and well-maintained.

Administrative

Manages Programs & Operation’s administrative processes and ensures that administrative data, from the Clubs to Senior Leadership, is accurate and timely and follows organizational administrative policies and procedures.Serves as a primary point of contact for Boys & Girls Clubs of America by participating in meetings and trainings, providing regular updates, reporting critical incidents, and sharing data as requested. Qualifications

EDUCATIONAL QUALIFICATIONS AND SKILLS:

Education

Bachelor's degree from an accredited college required

Experience

A minimum of ten years of youth development leadership experience where operations consists of multiple locations, budget oversight, team development, fundraising, and board management.. 

Skills

Demonstrated ability to organize, direct and coordinate operations; personnel supervision, recruitment and retention of key personnel; facilities management; and budget development and management.Ability to set a vision for excellence across multiple Club locations and develop a training, support, and accountability structure to ensure the successful implementation of that vision.Leadership skills, including negotiation, problem-solving, decision-making Knowledge of the mission, objectives, policies, programs, procedures and principles and practices of non-profit organizations and youth development servicesLeadership development including managing a large teamAbility to manage and implement multiple projects and programs and to develop solutions to problems with limited supervision.Excellent human relations skills and ability to motivate staff and board.Strong oral, written and presentation communication skills.Ability to establish and maintain effective working relationships with Club staff, Board members, volunteers, community groups, and other related agencies.Advanced understanding of basic office applications including MS Office (Word, Excel, PowerPoint, and Outlook)