Child Support Recovery Supervisor Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/4708264) Apply  Child Support Recovery Supervisor Salary $61,110.40 - $94,806.40 Annually Location Davenport - 52804 - Scott County, IA Job Type Full-time Job Number 25-01076 Agency 400 Health & Human Services - Community Access & Eligibility - Child Support Services Division Health & Human Services - Community Access & Eligibility - Bureau of Collections Opening Date 10/25/2024 Closing Date 11/4/2024 11:59 PM Central LinkedIn Tag #LI-POST Point of Contact ann.clark@hhs.iowa.gov + Description + Benefits + Questions Job Description The Iowa Department of Health and Human Services (HHS), Community Access and Eligibility Division, is seeking a Support Recovery Supervisor to join our team to help Iowa families successfully navigate through the child support process. As part of our team, you will play a crucial role in establishing, enforcing, and monitoring child support and medical support orders, as well as encouraging families to provide financial and emotional support for their children, ensuring the well-being of children across the state. Under the general supervision of the Regional Collections Administrator, the Child Support Recovery Supervisor is responsible for overseeing complex case management. Leading, planning, and supervising subordinate staff and ensuring the office performance goals, and organizational goals are met. The supervisor establishes and reinforces a work environment that encourages employee initiative, decision-making, and learning. This position requires a highly motivated, ethical, organized, and detailed individual with strong leadership skills, who is results-focused with a strong commitment to customer service and relationship building. The ideal candidate will have strong experience with: •Applying the principles of supervision including but not limited to interviewing, hiring, delegating work, training, disciplining, reviewing and evaluating work. •Read, comprehend, explain and apply complex laws, policies, rules and regulations and applicable federal code sections of the Child Support Services program verbally and in writing. •Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa. •Prioritize tasks, time and resources to meet established performance goals and deadlines. •Plan, organize, direct, monitor and control the work of subordinates. •Respond appropriately to supervision and guidance. •Organize and present information in a clear and concise manner utilizing excellent written and verbal communication skills. •Recognize, define and resolve complex problems. •Manage and resolve conflicts, confrontations and disagreements in a positive and constructive manner to minimize negative personal impact. Adjust and adapt to work pressures, changes or difficult situations impacting people or groups without unusual stress reactions. •Manage and coordinate people and resources. Encourage and facilitate cooperation, trust, pride, group identity, and teamwork. •Proficient in Microsoft Office: Word, Excel, Outlook; and the ability to learn and use other complex data base systems. •Comprehend mathematical calculations used within the Child Support program, such as child support guidelines . Applicants may attach a resume/cover letter to the online application. Additional Qualification Requirements: + Position requires successful completion of a criminal background check to include FBI fingerprinting. + Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify . Minimum Qualification Requirements Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification: + A total of six years of education and/or full-time experience related to child support recovery, public assistance (income maintenance), program development, program operations, or supervisory, investigative, or specialized technical support work, where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience. + Five years of full-time technical, administrative, or professional level work experience related to the recovery of child support or in a public assistance (income maintenance) program. + Current, continuous experience in the state executive branch that includes three years of full-time work as a Child Support Recovery Officer. For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class\_and\_pay/JobClassDescriptions/ChildSupportRecoverySupervisor-03346.pdf) Why Choose the State of Iowa? At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice. Our Robust Benefits Package Includes: Competitive Compensation: Enjoy a competitive salary that reflects directly on your skills and expertise. Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits. Health and Wellness: Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost. Retirement Planning: We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) . Paid Time Off: Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters. Professional Development: Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement. Employee Assistance Program (EAP): We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program. Diversity and Inclusion: Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation. Join Us - Elevate Your Career: Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority! 01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa. + Yes - I understand and agree. + No 02 PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq? + No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq + Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq 03 Do you have a total of six years of education and/or full-time experience related to child support recovery, public assistance (income maintenance), program development, program operations, or supervisory, investigative, or specialized technical support work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience. + Yes - I have the six years of required experience/education + I do not have the six years of required experience/education 04 Do you have five years of full-time technical, administrative, or professional level work experience related to the recovery of child support or in a public assistance (income maintenance) program? + Yes + No 05 If you are a current employee for the State of Iowa (executive branch): How many years of work experience do you have in the classification of child support recovery officer for the State of Iowa? + Less than one year of experience as a child support recovery officer. + One year to less than two years of work experience as a child support recovery officer. + Two years to less than three years of work experience as a child support recovery officer. + Three or more years of work experience as a child support recovery officer. + Not applicable Required Question Agency State of Iowa Website hhs.iowa.gov Apply Please verify your email addressVerify Email