Complaint Analyst Description:

Review, evaluate and accept complaints to ensure the information is sufficient for a complete investigation.Verify the initial complaint classification is correct.Review complaints in accordance with established company procedures and worldwide regulations and standards.Contact by email or direct phone call external customers, complaint Originators, or Field Service Engineers to obtain all the necessary information to investigate fully.Exercise judgment within defined procedures and practices to determine appropriate action.Perform complaint investigation into alleged product non-conformances.Investigate and follows up on analysis of complaint trend reports.Escalation of product issues to senior management.Communicate within a global environment to efficiently obtain the minimal information required from the complaint originator in a timely manner.

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