Responsibility

Serve as the subject matter expert of and provide advice on Distribution and Consumer Compliance matters, including the requirements of the Chubb Life Agency Compliance Standards Interpretive Guidance (ACSIG), Telemarketing, and other standards. Engage distribution channels to discuss and create awareness of market conduct, distribution and sales compliance issues. Assist distribution channels to implement preventative control(s) and monitor issues identified. Monitor and review the proper implementation of the Company’s distribution and sales compliance obligations prescribed under Thailand law and by Chubb. Implement Chubb Life’s Distribution, Consumer or Market Conduct initiatives.  Regular communication and conduct training for staff, distributors, and relevant stakeholders on Chubb’s Three Lines of Responsibility, Business Compliance Framework to ensure understanding of the roles and responsibilities of the Three Lines; fraud awareness and management; regulatory and ethical standards on market conduct, and other related subjects.  Review policies, procedures, and guidelines (PPGs) related to the distribution channels to ensure alignment with laws, regulations, and internal policies, including reviewing the procedures from business units that have connection with distribution compliance requirements and standards. Conduct Line 2 monitoring of field sales practices to identify compliance risks and recommend timely risk-mitigating actions, working in collaboration with Line 1 (Business) and Line 3 (Internal Audit) to ensure the Line 2 work is complementary and not duplicative. Investigate complaints related to market conduct, conduct investigations related to sales force, employee and third-party fraud and misconduct, prepare the investigation report, and recommend appropriate disciplinary action. Support the Head of Compliance in driving the analytics capabilities and insights to better identify emerging Distribution, Consumer and Market Conduct risks, and monitor the trends of complaints, investigations, key compliance risk indicators and sales metrics, including reporting to the relevant Governance Committee(s) in the form of regular Complaint and Market Conduct Committee reporting. Work closely with relevant business units to develop conduct risk and fraud parameters, and to leverage findings from various data sources to identify areas of concern or clusters of issues or risks requiring further investigation. Provide objective and quality reports, regular or ad hoc, within the expected timeframe to inform the progress of Distribution Compliance tasks. Administer the organized and timely conduct of Complaint and Market Conduct Committee meetings, including the scheduling and management of attendance, preparation and proper record keeping of meeting minutes etc. Maintain and conduct Fraud Risk Assessment related to the Company’s Anti-Fraud Program in a timely manner as required by Chubb Group. Undertake and perform any additional duties as required.

Qualifications

Work Experience: 

Minimum of at least 3years’ experience in Distribution and Consumer Compliance and/or Anti-Fraud in the insurance industry including work experience in relation to agent sales practices and behaviour, fraud and misconduct, training and communication, investigations, dealing with regulators and minimum of at least 5 years’ experience in insurance business or financial business Good understanding of conduct risks, and distribution & sales compliance issues and governance framework. Experience, confidence and maturity to communicate and deal with chief agency officer, agency leaders, agents and management on distribution, consumer and market conduct issues. Experience in data analytics including trend analysis and alerts in early fraud detection.

Technical Expertise: 

High integrity and professionalism. Strong knowledge of legal, compliance, and risk management requirements in order to provide sound and practical advice to the business units. Strong knowledge of insurance products, compliance processes and regulatory requirements. Strong investigation, communication and training skills. Excellent command of written and spoken Thai and English. Good interpersonal skills and ability to work in a team and independently. Proactive, high initiative, with the ability to multi-task and deliver to tight deadlines.  Experience in multinational matrix environments, audit and/or sales compliance advantageous. Certification in fraud investigation; other Compliance professional accreditation advantageous