Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member at JPMorgan Chase within our Production Management team you will be responsible for showcasing technical and operational expertise to JPMorgan's Derivatives businesses. You will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provide daily technical expertise and operational support to ensure maximum production stability for Front Office and Middle Office applications. Support applications throughout the entire trade lifecycle, including algorithmic trading, trade execution and booking, market data, and risk management. Build collaborative relationships with other members of the Production Management team across different regions and within the organization as needed. Translate production issues into technical defects and manage defect resolution. Resolve production technology incidents promptly, ensuring timely engagement, escalation, and effective communication with business, technology, and vendor partners. Engage with project teams throughout the project lifecycle, particularly as projects approach go-live, to ensure successful delivery.

Required qualifications, capabilities, and skills

Experience troubleshooting, resolving, and maintaining information technology services. Proficient in SQL and stored procedures, with experience in Sybase and Oracle databases. Knowledgeable in UNIX, with a preference for Linux experience, and capable of troubleshooting performance and business-as-usual (BAU) issues. Understanding of the FIX protocol and ability to trace orders across components. Demonstrated expertise in solving and managing complex problems, with keen attention to detail. Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud. Experience in observability and monitoring tools such as Geneos, Graphana and Dynatrace.  Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.

Preferred qualifications, capabilities, and skills

Familiarity with equities and derivatives products. Experience in scripting or development experience in Perl, Python, or Bash.