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Immediate Superior: Team Leader: National Accounts 
Location: Cape Town
Function: CIC Commercial
Sub Function: CIC National Accounts

Type of Contract: Permanent

Reference Number: 115182 
Closing Date: 12/07/2024

 

Responsible for contacting debtors and collection of outstanding payments, as well as managing claims and disputes arising from customers.

 

KEY RESPONSIBILITIES Analyses payments and identify short payments and disputes. Reconcile differences and apply the payments to invoices. Contact debtors for payments/outstanding amounts on accounts. Send letters of demand (post reminders, follow-ups and final demands being sent out) Manage the process of collections to legal action. Conduct reconciliations once payment has been made. Overdue greater than 60days handed over to legal. Manage the claims process on discounts, returns, bottles and stock corrections. Investigate validity of claim when a customer submits a complaint. Handling of quality claims (e.g. glass in wine, open bottles, etc.) Collecting information for reports on the claims and disputes that have been submitted Identify repayment opportunities for accounts in default. Repayment requests managed within a maximum 4-week period. Longer than 4 weeks repayment referred to the legal controller. Handed over to legal when defaults on arrangement. Allocate payments received to open invoices. Allocate payments as per remittance received. Apply applicable discount as per term. Maintain sound working relationship with stakeholders. Build, support, and maintain healthy, diverse internal and external relationships to ensure achievement of organizational goals.  Keep minutes of stakeholder meetings Proactive risk identification, mitigation, and management Ensure compliance to Order to Cash policies, procedures Compile, submit and present various reports as required. Provide progress reports and performance reports when required. Take responsibility for own development and contribute to team effectiveness. Develop effective manager and peer working relations. Take responsibility of own performance goals and personal growth Culture Shaping Survey IDP in place. Managing your career (EPMS Scorecard, IDP and Career Plan in place) Drive own development to ensure knowledge and skills remain current. Assist with the up skilling of the team where gaps have been identified.

 

EDUCATION AND EXPERIENCE Relevant tertiary qualification in Finance / Credit (Minimum) Minimum 3 years collection experience in an FMCG environment Understanding of Call/Contact Centre operating models, performance requirements and reporting Knowledge of and experience using automated debt collection solutions / software SAP experience highly beneficial Computer literate and proficiency with the Microsoft Office suite of products, especially MS Excel Excellent analytical skills along with the ability to create and present detailed reports. Ability to accurately process numerical data. Effectively prioritize daily workload Problem-solving attitude Understanding of debit/credit entries Excellent verbal and written ability Highly motivated and enthusiastic and able to respond to changes in priorities. Confident and articulate team player Good understanding of business processes, controls, and documentations. Build relationships both in credit department and across departments

 

 

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.