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Immediate Superior: Team Leader - CIC Receivables 
Location: Cape Town
Function: CIC Sales & Services
Sub Function: Commercial
Type of Contract: Permanent
Reference Number: 115188 
Closing Date: 12/07/2024

 

Responsible for contacting debtors and collection of outstanding payments, as well as managing claims and disputes arising from customers.

 

KEY REQUIREMENTS Manage the process of contacting debtors for payments/outstanding amounts on accounts. Send agreed and approved communication in standard formats (SMS, email letters) to serve as reminders final demands Manage the process of collections from order to legal action. Monitor and manage the transactional worklist. Ensure that the correct reconciliations are conducted Manage the process of staff accounts (includes master data, creating a debtors account and journaling, etc.) Ensure that non-trading debtors are accounted for. Manage the process with inter-company accounts Point of Sales Collections – governing on-site procedures Overdue greater than 60 days handed over to legal Allocate payments received to open invoices. Allocate payments as per remittance received. Apply applicable discount as per term. Ensure that the correct process is followed in respect of claims on discounts, returns and bottles Manage the process whereby to investigate the validity of claim. Manage quality claims (glass in wine, open bottles) and step in where necessary. Ensure that off-setting of in-country expenses (marketing/advertising) is deducted from invoices Accurate maintenance of collections and customer master data Ensure that the correct price or quantity categories are used. Manage price discrepancies, deal disputes, etc. Collecting information for reports on the claims and disputes that have been submitted Identify repayment opportunities for accounts in default Repayment requests managed within a maximum 4-week period Longer than 4 weeks repayment referred to the legal controller. Handed over to legal when defaults on arrangement Maintain sound working relationship with stakeholders. Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organizational goals Keep minutes of stakeholder meetings Take responsibility for own development and contribute to team effectiveness. Develop effective manager and peer working relations. Take responsibility of own performance goals and personal growth Culture Shaping Survey IDP in place. Managing your career (EPMS Scorecard, IDP and Career Plan in place) Drive own development to ensure knowledge and skills remain current. Assist with the up skilling of the team where gaps have been identified.

 

EDUCATION AND EXPERIENCE Relevant tertiary qualification in Finance/Credit Minimum 3 years collection experience in an FMCG environment Understanding of Call/Contact Centre operating models, performance requirements and reporting Knowledge of and experience using automated debt collection solutions / software SAP experience highly beneficial Computer literate and proficiency with the Microsoft Office suite of products Excellent analytical skills along with the ability to create and present detailed reports. Ability to accurately process numerical data. Effectively prioritize daily workload Problem-solving attitude Understanding of debit/credit entries Excellent verbal and written ability Highly motivated and enthusiastic and able to respond to changes in priorities. Confident and articulate team player Good understanding of business processes, controls, and documentations. Build relationships both in credit department and across departments

 

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.