**Job Purpose or Objective(s):** As the Food & Beverage Shift Manager, You will manage operations on assigned shift to, and customer satisfaction, following established company standards and procedures. You will report to the Venue Manager of the venue. **Primary Tasks:** 1. You will manage line staff to deliver great guest service, team work and camaraderie. 2. Monitor associates for adherence to company and/or franchise standards and procedures. 3. Schedule associates and ensure correct staffing levels and adjustments are made observing guest needs while controlling labor costs to increase profits. 4. Participate in the recruitment, selection, recommendation for hire and training process for new associates. 5. You will monitor guest satisfaction through face-to-face contact with customers. 6. Resolve any customer complaints or problems according to standard conflict resolution protocol. 7. Resolve associate and point of sale system issues. 8. Maintain departmental qualitative and quantitative service standards as established in the department's Standard Operation Procedures. 9. Direct the sanitation of all assigned areas. 10. Perform other responsibilities as may be assigned. **Job Requirements:** + Knowledge about both products, service, and the appearance of all operating beverage outlets + Knowledgeable in food and beverage cost control systems and methods + One (1) year experience directly related experience **About the Choctaw Nation:** The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. **Benefits** + Free gym membership + Free access to employee health clinic + Free lunch for casino & resort associates + Earned wages access once per week for hourly Associates + Pet insurance + Paid vacation / sick time + Medical / Dental / Vision + 401(K) with company match + College tuition reimbursement + Short-term disability, long-term disability, and family leave + Employee assistance program + Employee prescription program + CNO Paid Life Insurance + Teladoc + On Site Dental Clinics (Jet Dental) + On Site Mammogram Services + Free diabetes and hypertension monitoring benefit (Livongo) + Accolade- Concierge Benefits Program + Wellness Program that equals savings on health insurance cost (Virgin Pulse) (Benefits provided by the Choctaw Nation are based on employment classification) CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: + Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS + Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure categories + Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates Job Identification: 12997 Job Category: Food and Beverage Posting Date: 10/28/2024, 6:59 PM Job Schedule: Full time Job Shift: Variable On-Site/Remote: On-Site