ADP is Hiring a CIRC Fraud Analyst
Available Locations:
1 ADP Blvd., Roseland, NJ 07068
Position Summary:
Providing around-the-clock protection and cyber defense of ADP's global network of applications and data from threats from cyberspace is pivotal to the success of ADP's globally recognized brand and the continued growth of ADP's $10B market share.
The Critical Incident Response Center (CIRC) performs monitoring, investigations, and incident response. CIRC Analysts are responsible for response activities for ADP worldwide across a broad set of security disciplines -- including cyber operations, fraud prevention, physical security, and operational risk management. Liaise with other Business and Security Teams, Legal, Privacy, Communications, Public Relations and the Business Units teams to triage any and all potential consumer, client or other issues related to incidents. Executes, tests, and verifies company response including the ability to rapidly gather information to enable an investigation and direct effective response.
The ideal candidate will join the AMRS CIRC Fraud team in Roseland NJ and approach their responsibilities with a holistic understanding of the modern cyber-security and e-fraud landscape with a strong background in incident response and process documentation. They will handle highly complex security threats generated by ADP's automated detection systems, 3rd party, and internal data, and manual identification by ADP associates and clients. The successful candidate will perform first level triage of alerts for suspicious activities related to cyber events as well as transactions identified inside of ADP's money movement platforms. The successful candidate will process cyber alerts towards the resolution of critical incidents/events through standard applications and processes. The candidate must have the requisite knowledge to document procedures and ensure appropriate reporting, acquire full understanding of alerts, and, if needed, escalate to ADP's CIRC leads/managers for appropriate action. This role will be responsible for following detailed procedures for addressing high-risk activity and will be based on a follow-the-sun (FTS), 24x7 model. Candidate will be expected to work some weekends and at least 1 holiday on a rotating schedule.
Like what you see? Apply now!
Learn more about ADP at tech.adp.com/careers
A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel: http://adp.careers/DEI_Videos
Responsibilities:
Monitor, investigate, and triage alerts and investigation requests in the CIRC Fraud queue Perform analysis of events from various log sets to identify risk, impact to client and ADP, and look for suspicious behavior or patterns that might indicate fraud Escalate high and critical severity fraud cases to Lead Fraud Analysts and Fraud investigators where needed Identify suspicious activities or transactions inside of ADP’s systems and money movement platforms; determine if escalation is required Process alerts and events towards resolution and support critical incidents through standard applications and processes Follow documented technical and management escalation processes to escalate up to the CIRC leads/managers, as well as other BUs and stakeholders as quickly as possible Communicate alert progress status though the use of standard tools Conduct technical analysis and assessments of security related incidents Coordinate with other CIRC teams and other fraud stakeholders within GSO, including but not limited to Detection Engineering, Threat Intelligence, Global Fraud Prevention, and the Converged Security Services Maintain situational awareness of incidents from other units/organizations that may require CIRC involvement Support incident work streams, as directed by the lead, incident coordinator, manager, and/or other supervisors Help the Lead Analysts develop, document, and formalize a standardized global fraud incident response process Perform correlation of IOFs and IOCs Provide complete and detailed information to next shift during End of Shift handoff calls Ensure that next shift is fully equipped with information needed to handle the incident before disengaging Assist with Mentoring and coordinating the fraud training of CIRC analysts Performs other duties as assigned.
To Succeed in this Role:
Qualifications / Knowledge / Experience Required:
4-5 years’ experience in e-fraud auditing in a large organization 2 years’ work experience in the financial services industry 2 years’ work experience handling fraud or cyber fraud incident activities Professional experience investigating check fraud, payroll fraud, credit card fraud, consumer lending, or other transactional business involving money movement Professional experience investigating compromised credentials, account take overs, and identity theft Strong analytical, investigative, and documentation skills is a must; this includes professional experience in root cause analysis of fraud losses Strong understanding of fraud risk management principles and practices for prevention, detection, response, remediation, and reporting of fraud Able to exercise judgment and influence on key technical decisions (i.e. standards, policies, processes, and technical solutions etc.) Must be familiar with and/or willing to learn general concepts in cyber security tactics & techniques and threats IT skillset with a large organization is a plus IT & Cyber security familiarity and experience in a large global organization is a plus Familiarity with SQL/PostgreSQL knowledge and ability to generate queries is a plus Must be willing to learn use of various cyber tools and various applications, including payroll, security management system, identity services, etc.. Ability to train and mentor team members, both onshore and offshore teams, Forms productive networks with internal and external business partners. Collaboration, communication, information sharing, strong analytical skills and influencing skills Highly proficient in Excel and fluency in Microsoft Office tools Familiarity with multiple browsers, multiple tabs, window navigation, and instant messaging tools Excellent verbal and written communication skills, exceptional interpersonal skills are required Sense of urgency is required while maintaining a high degree of professionalism. The ability to work with minimal supervision, prioritize and manage multiple cases, and achieve desired results in a fast-paced environment.
Qualifications / Knowledge / Experience Preferred:
ACFE, CISSP, SANS/GIAC or other related security certifications.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to net out the best solution. Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity. Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes. Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft. Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation. Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.
What are you waiting for? Apply today!
Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY
(ADA version: https://youtu.be/IQjUCA8SOoA )
#LI-SD4
#LI-Hybrid
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.