We are seeking an experienced Medical Assistant to join our Billerica Urgent Care team! Offering competitive sign-on bonuses! Apply today to learn more about this role!

Hours: 36 hours a week (3) 12 hour shifts, 8:00am-8:30pm, every third weekend.

Location: 199 Boston Road, Billerica, MA - Billerica Urgent Care

Job Overview 

Under general supervision of licensed personnel, this position is responsible for continuous, efficient and smooth patient flow in the outpatient/ambulatory setting.  The position is a patient liaison through both clinical and administrative responsibilities.  This position plays an important role in in the hospital’s revenue cycle process, clinical operations, and patient experience. This position is responsible to respond to hourly variations in patient volume, clinician and room availability to continually maximize efficient use of space and resources in the clinic; identifies and provides necessary clinical and administrative preparation pertaining to patient care according to protocols; assists with patient care as warranted and within their scope of practice.     

Minimum Qualifications: 

1. Completed MA education from an accredited program that was accredited at any time during the student's enrollment OR Graduated within the 36 months prior to the program becoming accredited.

2. Basic Life Support Certification. 

Preferred Qualifications: 

1. High School Diploma or equivalent

2. Two (2) year of medical office experience 

3. Phlebotomy Certification 

4. Bi-Lingual 

5. Experience with electronic patient record systems. 

Duties and Responsibilities:

1. Controls and monitors patient flow to maximize efficient use of providers and exam rooms. Communicates delays to patients and provers. Responds to variations in patient volume, provider ability, and resources (e.g. early arrivals, no shows, providers who are absent, etc.) by making continual adjustments in room utilization and assignment.  

2. Prepares medical record for patient visit, confirming accuracy with patient identifiers, entering chief complaint and social history. This may require interviewing the patient to obtain data. 

3. Exercises a high degree of customer service in all interactions with patients, internal and external customers. Provides a safe, comfortable, and clean environment for patients and families. 

4. Assists provider, patient and patient’s family with admitting patient into the hospital.  Makes out clothing list and facilitates smooth transition to inpatient unit. 

5. Escorts patient to exam room and prepares patient for provider visit.  This may include pediatric, adult, geriatric patients.  Checks to ensure patient comfort, privacy, and safety.  

6. Ensures patient and personal safety.  Determines fall risk and implements appropriate measures.  May sit with a patient who needs monitoring.   

What We Offer: 

Not only is Lowell General Hospital an exceptional place to work, offering a culture of recognizing and valuing employees, we provide amazing opportunities for our staff:

Competitive salaries & benefits

Medical, Dental, and Vision benefits that start on day one

403(b) retirement plan with company match

Tuition reimbursement

Clinical mobility tracks

Free on-site parking

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Tufts Medicine Lowell General Hospital is an Equal Opportunity Employer.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.