**About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** Responsible for customer order fulfillment by designing a circuit path across the company network through network architecture, routing configurations, and documented design consumption rules. Within the design responsibilities, accountable for producing an accurate design layout record that demonstrates an understanding of the products and their specifications offered by the company, and the scope of work requested on a customer order meets the product criteria. **The Main Responsibilities** + Demonstrate ability to efficiently and accurately design and process customer orders for CenturyLink products + Process orders according to SLAs, On Time Performance and quality standards + Manage the assigned queue using time management skills + Written and verbal communication of order status + Manage the assigned queue (could be an ACD call queue where assigned) to maintain service level objectives. + Knowledgeable and Proficient in complex provisioning requirements + Working knowledge of equipment elements and solutions across switched and special access, MPLS solutions, local loop and long-haul transport in the telephony network. + Provide technical support to internal and external customers for engineering, installation and testing of all transport facilities and special and switched access circuits. + Drive completion of all customer and network orders. + Assist other departments or work groups, providing requested support as necessary. + Properly prioritize tasks, orders and assignments. **Behavioral & Technical:** + Intermediate level circuit design position. + Able to demonstrate teamwork and strong problem-solving and some analytical skills. + Works independently with minimal to normal supervision. + Able to follow established procedures to fulfill customer order requirements accurately and quickly. + Exhibit continual learning and development by improving job skills through on the job training and all available learning pathways. + Intermediate technical understanding of wave products and related equipment, as well as keeping up with new products or product changes and procedures/design consumption rules. + Intermediate understanding of design, including both on net and offnet routing configurations. + Intermediate understanding of customer order requirements and fulfilling requirements via customer design systems/tools – new/modify/disconnect orders and task completions. + Ability to work in multiple design systems. + Ability to quickly validate orders to ensure entrance and exit criteria met. **What We Look For in a Candidate** Qualifications: + Assoc degree or equivalent education and relevant experience. + 5-7 years related experience in specific area or equivalent. May require technical certification. + Self motivated individual + Good problem solver with critical thinking skills + High attention to detail + Good communication skills (verbal and written) + Ability to work and stay organized in a fast-paced environment **Preferred Qualifications:** + Intermediate knowledge of wave gear/equipment - Adva, Ciena, Infinera + Cisco Certification(s) **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $48,700 - $65,000 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $51,188 - $68,250 in these states: CO HI MI MN NC NH NV OR RI $53,625 - $71,500 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits (https://www.lumenbenefits.com/httpdocs2/index.html) Bonus Structure Requisition #: 336442 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 02/21/2025