Complete Description:
The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users. The Product Specialist may own part of a product, all of one, or several products depending on the nature of the product(s) and their use. The Product Specialist requires significant to expert experience and skills in the product supported. The Product Specialist will usually also have significant experience in the operating environment(s) (e.g., HP/UX, NT, MVS, etc.) on which the product is implemented. If the product is one that was internally developed, the supporting PS should also have most of the skills of a Programmer. The Product Specialist is responsible for collaborating with Technical Architecture Specialist, System Specialists, Programmers and vendors to ensure and enhance the use of the product and effect migration to new versions of a product.
Years of Relevant Experience: 7 to 8 years
Preferred Education: 4 year college degree or equivalent technical study.
Role Description: All roles specified plus the following:
•Deliver support and design for industry specific applications that require integration with statewide systems or applications.
•Interact with executive level business users or technical experts.
•May function as a niche SME.
The Pennsylvania Liquor Control Board owns and operates 620 liquor stores across the state of Pennsylvania. Last year, the PLCB had liquor sales of over $2.0 billion.
In addition to the above, the candidate will:
Troubleshoot network and application problems including:
- Analyzing network packet captures
- Analyzing network router and switch statistics
- Interpreting Cisco syslog data
- Resolving wireless connectivity issues using Cisco wireless tools (PI, WLCS, MSE)
- Interacting with technical peers at other Commonwealth Agencies and end-users to resolve issues
- Analyzing ACE module statistics
- Analyzing & resolving BGP and OSPF routing issues
Work on projects, including but not limited to:
- Customizing Cisco Prime Infrastructure, Application Control System, and Mobility Services Engine to (a) be accessed by multiple teams with different levels of access and (b) provide meaningful statistics, reporting, and alerts.
- Managing the project to install & upgrade Cisco wireless connectivity at multiple remote sites.
- Designing and implementing site-to-site VPN solution for multiple remote locations over the Internet.
- Configuring ACE module based on application requirements
- Researching and developing new network technologies
- Developing network solutions to meet the ongoing needs of the PLCB
- Developing and documenting network standards with respect to appliance configuration and security.
Skills:
Skill
Required / Desired
Amount
of Experience
Cicso CCNA (certification)
Required
Enterprise level BGP routing protocols
Required
3
Years
Enterprise level multi-area OSPF routing protocols
Required
3
Years
Enterprise level Cisco site-to-site VPN technologies, preferably DMVPN
Required
3
Years
Cisco Mobility Services Engine / Cisco Prime Infrastructure / Cisco Wireless Control System / Cisco Wireless LAN Controllers / Cisco Wireless Access P
Required
3
Years
Enterprise level Cisco Application Control Engine (ACE) with High Availability
Required
3
Years
Implementing Quality of Service (QoS)
Required
3
Years
Advanced routing and networking: HSRP, VRFs, route mapping, access control lists, GRE, 3G/4G cellular routing, VLANs, VTP
Required
3
Years
Familiarity with Payment Card Industry Data Security Standards (PCI DSS)
Nice to have
Knowledge of Linux and Windows operating systems
Desired
Perl scripting
Nice to have
Creating SQL queries
Nice to have
Checkpoint Firewall experience
Nice to have