At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

 

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

About you and this Role

Dow's Claim Department EMEAI is offering an exciting opportunity for a Claim Coordinator in Terneuzen, The Netherlands.

As a Claim Coordinator, you will handle complex and legally intricate claims across all modes of transport and Dow businesses. You will manage the entire claim process, working closely with both internal and external stakeholders and our regional counterparts.

We are looking for someone with a legal background and/or relevant work experience, who is highly motivated and eager to develop professionally. The ideal candidate is an analytical thinker and multitasker who can prioritize their workload while maintaining attention to detail. You should be a professional who remains calm under pressure and a team player who demonstrates tact and diplomacy.

This role will help you expand your knowledge throughout the company, build a diverse network within Dow, and increase your visibility. The Claims Department is part of Dow Logistics within the Integrated Supply Chain, responsible for coordinating logistic services such as road and marine transport and the storage of Dow products. The function makes sure that Dow products are delivered on time throughout EMEAI region. However, damage and loss to cargo can happen throughout our organization’s supply chain; from defective packaging at a manufacturing plant to sloppy loading and unloading, crush damage from other cargo, theft, misrouting, mislabeling and so on. The cost of damaged or lost cargo can be enormous and can represent a significant impact on profits and this is where the Claims Department steps in.

Furthermore, as Claim Coordinator, you'll be the first point of contact for all claims, handling a variety of administrative and reporting tasks. You'll work closely with stakeholders to gather necessary data and documents, ensuring a smooth claim process from start to finish. In addition, you will take on non-urgent claims; claims that do not require immediate action, such as arranging surveys.

Responsibilities

Monitor and Distribute Claims: Oversee incoming claims and distribute them across the team/teams.Claim Database Management: Act as the owner of the Claim Database, ensuring accurate data input and reconciliation for accounting purposes.Damage Assessment: Determine the preliminary probable cause of damage and take appropriate actions.Administrative Support: Perform all-round administrative tasks related to claims.Liability Statements: Assess incoming claims and send out statements of liability accordingly.Support Coordination: Assist in coordinating shipment returns, disposal, or off-grade sell of material for lower value and less legally complex claims.Communication: disperse incoming communication to the team and provide claim communications for informational purposes to plant personnel, customer account representatives, businesses etc. 

 

Qualifications

Education: Minimum of a vocational degree (EQ4, MBO-4 level in the Netherlands) is required. Bachelor’s degree in law is preferred.Experience: Minimum of 3 years of experience in law, logistics or a related field.Language: Fluent in English.

 

Skills

Interpersonal Effectiveness: Ability to effectively communicate and build relationships with various stakeholders to ensure smooth claim processes.Understanding Stakeholder and Service Provider Needs: Ability to understand and address the specific needs and concerns of stakeholder regarding their claims.Excellent Teamwork Skills: Ability to collaborate well with other team members to distribute tasks and manage claims efficiently.Taking Initiative: Proactively identifying and addressing issues in the claims process.Time Management: Skill to manage time effectively to handle multiple claims and administrative tasks without compromising on quality.Technical Proficiency: Being skilled in using computer applications for accurate data input, reconciliation, and communication.

 

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. Employee stock purchase programs (availability varies depending on location).Student Debt Retirement Savings Match Program (U.S. only).Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. Competitive yearly vacation allowance.Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  Paid time off to care for family members who are sick or injured.  Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.On-site fitness facilities to help stay healthy and active (availability varies depending on location).Employee discounts for online shopping, cinema tickets, gym memberships and more.Additionally, some of our locations might offer:Transportation allowance (availability varies depending on location)Meal subsidiaries/vouchers (availability varies depending on location)Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.