Perform assignments, tasks or activities that contribute to the overall business objectives of the corporation and the business divisions being supported.  Develop and maintain strong relationships with both external and internal customers in an effort to increase productivity with a focus on achieving claims handling excellence.  Maintain proactive management of claims by focusing efforts toward expedient and equitable resolutions and ensuring established reserves reflect Chubb North America’s financial exposure. Provide timely and appropriate direction and authority to ESIS and Third Party Administrators.   

Key Responsibilities:

Establish strong relationships with TPAs  Oversight management of  approximately 425 claims Provide direction, reserve and settlement authority to claim handlers as outlined in Chubb North American Claim Handling Guidelines and within Director’s authority, elevating requests above authority to appropriate management levels for approval Perform assignments, tasks or activities that contribute to the overall objectives of the business division being supported including but not limited to; conducting audits, providing financial analysis on reserve adequacy, identifying occupational disease exposures, and providing expertise on jurisdictional nuances. Work closely with other Chubb disciplines in a team environment consisting of underwriting, actuarial, legal and accounting  Ensure all recovery opportunities are investigated and explored Participate in the assigned weekly rotation Claim Loss Report (CLR) Committee to discuss complex claims  Identify trends to determine individual or office weaknesses and develop action plans to correct negative trends and establish monitoring method to insure action plans have been successfully implemented.  Responsible for implementation, monitoring and reporting on results of assigned special projects  Participation in jurisdictional or procedural training by Chubb North American Claims Facilitate training for emerging jurisdictional or procedural issues    Demonstrate skills in the following competencies: Strategic Leadership, 
Business Acumen, Orientation to Results, Influencing Outcomes, and Focus on Development  Have an excellent understanding and demonstrated ability to apply the technical aspects of claim handling Effectively evaluate programs and procedures for continuous improvements

Qualifications/Credentials:

Minimum of 5 to 7 years WC claims and/or legal experience; supervisory experience a plus Bachelor Degree or equivalent business experience Working knowledge of industry best practices and procedures Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues Demonstrated oral and written communication skills, negotiation skills and influence management skills Ability to manage and operate in a team effectively Ability to facilitate and lead group(s) of people Demonstrate a proactive approach to servicing both external and internal customers Excellent interpersonal skills and ability to maintain positive approach Excellent time management and organizational skills Insurance courses a plus If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure