EPLI Segmentation, Claims Examiner

Key Objective:

Under direct supervision initially, receives assignments and reviews claim and policy information for excess employment practices liability matters.  Responsible for maintaining claim inventory.  

Major Duties and Responsibilities:

Develop skills to handle a caseload of excess employment practices liability claims, including evaluating coverage, documenting file, and closing files when appropriate.

Develop customer relation skills to allow for communication directly with agents, insureds, clients, claimants and other customers

Become educated in general legal and insurance principals

Minimum Requirements:

Bachelor’s degree or equivalent experience

Desired Qualifications:

Knowledge of insurance industry

Basic knowledge of claims handling concepts, practices, and procedures

Basic Microsoft Word, Excel, and Outlook

Analytical, Detailed Oriented

Customer focus – responsive with an appropriate sense of urgency

Excellent Interpersonal Skills:  Ability to establish trust and effective working relationships with others on an external and internal basis.

Ability to work collaboratively, independently and as part of a team.

Self-Driven

Ability to Multitask

Ability to adjust and adapt in an ever changing environment

Technically proficient

Committed to high standards of behavior and performance