Job Description
This role processes non-complex, non-technical claim-related activities within established quality, productivity, and process standards on specific losses as directed by management or a claim adjuster. The individual handles a single line of claims or a combination of claims from different segments. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.
ResponsibilitiesPerform clerical duties, including data entry, filing paper documents, email, calendar management, and word processing.Handle claim files by locating, requesting, filing paperwork, reconstructing missing files, moving misfiled documents, and sending them to other offices.Retrieve, print, fax, or mail supporting documentation to vendors or other parties.Receive, screen, and route incoming telephone calls and other electronic correspondence.Generate and send appropriate forms to insured/claimants for completion.Complete all necessary forms, log documents into the system, and route them to the appropriate parties.Essential Skills1-2 years of claims adjusting experience.Experience with auto insurance claims.Knowledge of NJ PIP Laws.Good organization skills with timely follow-up.Good oral and written communication skills.Proficiency in Excel and Word.Additional Skills & QualificationsCollege degree or equivalent experience.Previous experience in customer service and/or a related professional work environment is preferred.Work Environment
The work hours are from 7:30 AM to 4:00 PM, 8:00 AM to 4:30 PM, or 8:30 AM to 5:00 PM EST. The role involves working in an office setting and does not have supervisory responsibilities.
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\n \n About Aston Carter:\n
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
\n Diversity, Equity & Inclusion\nAt Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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