Primary DetailsTime Type: Full time

Worker Type: Employee

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 13,000 people around the world.

QBE Europe SA/NV is headquartered in Brussel and while we are international in our outlook, we are also proudly local in our operations with our Spain offices in Madrid and Barcelona.

With our comprehensive product offering and underwriting expertise, we are able to cover a wide range of business risks, helping our clients to identify them and minimise their exposure.

If you are looking to progress your career within insurance and want to be part of a successful organisation with strong growth ambitions, then read on.

The Opportunity:

Join our expanding team! This position is open due to the growth of both our team and our activities. We’re seeking for a Claims Handler to be part of this exciting expansion and contribute to the ongoing success of QBE.

Your new role

Investigate and resolve Claims in order to provide excellent Claims handling service with minimal leakageEnsure that estimates and billings are calculated correctly by clients and brokers and that QBE’s share has also been correctly calculatedIdentify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitmentsIdentify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriateManage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basisEnsure that Claims fees and advices are responded to within agreed timeframes to ensure good serviceProvide a professional service to brokers and clients which supports the reputation of the CompanyEnsure that base premiums have been received before making Claim paymentsWhere appropriate, ensure reinstatement premiums have been calculated correctly when making Claim paymentsRespond to internal and external stakeholder requests in accordance with service standardsFlag complaints as required and Treat Customers FairlyMaintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisionsReserve accurately to ensure that the Company’s liability is clear at all timesEnsure accurate and timely update of the company’s systems as and when requiredDeal with MI reports when required to maintain status quo and drive down costs and leakageMaintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of Claims

About you

Preferred competencies:

Strong Investigative Skills: Proficient in conducting thorough investigations to uncover essential details and facts.Negotiation Skills: Capable of effectively negotiating and mediating in various scenarios to achieve favourable outcomes.Excellent verbal and written communication skills.Ability to nurture and manage professional relationships with clients, stakeholders, and team members.Proficient in utilizing Microsoft Office tools to streamline work processes and manage data effectively.Skilled in generating comprehensive Management Information (MI) and detailed reports across various organizational levels.

Preferred Knowledge:

Class-Specific Claims Knowledge: Good understanding of class-specific claims processes, ensuring efficiency and accuracy in handling claims.Industry Standards and Regulations: Profound working knowledge of relevant industry statistics, standards, and regulations to ensure adherence and compliance.Regulatory and Legislative Compliance: Ensuring awareness and strict compliance with regulatory and legislative requirements governing the field.Fluent English communication skills (oral and written)

At QBE, we are dedicated to creating an inclusive environment for all emloyees. Our positions are open to individual with disabilities, and we actively promote inclusion and diversity in our workplace.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.   

  

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.   

  

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).  

  

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.   

  

To find out more about why you should work for QBE, visit our careers website.  

    

QBE Awards   

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;   

  

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year  

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer  

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year  

Working Dads Employer Awards 2023 Winner: Parental Policies Award  

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee 

  

You can view all our awards here  

  

Inclusion of Diversity  

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.  We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page  

  

Accessibility   

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.  

  

ESG & Sustainability  

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report   

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.   

 We believe this is our moment – what if it was yours too?   

APPLY NOW and let’s make it happen!   

Skills:

Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.