Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Claims Adjuster - Transportation/Cargo

PRIMARY PURPOSE: Reporting to the Transportation Claims Team Leader, the Claims Adjuster, Auto is responsible for providing a consistently high level of service by investigating insurance claims for insurers or third parties and negotiating settlement of the claims to the satisfaction of all parties.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

Manages comprehensive desktop investigation of assigned claims while meeting company standards and quality, including obtaining all required loss details and relevant information; determining coverage and validity of claims,  and communicating  with insured and claimants; preparing reports and negotiating settlementsMaintains accurate records based on company standards and procedures, using company custom computer systemsIdentifies the need and co-ordination of task assignments utilizing field adjustersReviews and interprets policy wording to confirm and apply coverage of lossesAccurately and efficiently manages the billing for assigned files, within specified timelinesMaintains an excellent working relationship with existing clients to further develop businessCommitted to continuous education to keep up-to-date with all industry and legislative issues and changes

ADDITIONAL FUNCTIONS and RESPONSIBILITIES:

Performs other duties as assigned.

QUALIFICATIONS:

Education & Licensing

Manages comprehensive desktop investigation of assigned claims while meeting company standards and quality, including obtaining all required loss details and relevant information; determining coverage and validity of claims,  and communicating  with insured and claimants; preparing reports and negotiating settlementsMaintains accurate records based on company standards and procedures, using company custom computer systemsIdentifies the need and co-ordination of task assignments utilizing field adjustersReviews and interprets policy wording to confirm and apply coverage of lossesAccurately and efficiently manages the billing for assigned files, within specified timelinesMaintains an excellent working relationship with existing clients to further develop businessCommitted to continuous education to keep up-to-date with all industry and legislative issues and changesLicensed as an adjuster in home provinceCompleted or unrolled in CIP program

Experience

3 to 5 year experience in claims handling on large commercial vehiclesCargo experience an assetProven adjusting, negotiating skills and analytical skillsExcellent interpersonal and communication skillsAdvanced computer skills including office, outlook and web based applications

Skills & Knowledge

3 to 5 year experienceCargo experience an assetProven adjusting, negotiating skills and analytical skillsExcellent interpersonal and communication skillsAdvanced computer skills including office, outlook and web based applications

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.