Description Start Date: 2/21 Group Interview Date: 2/6 at 1pm Hours: 8am to 4:30pm during training, the first 3 to 4 weeks. Must not miss any time during this time. Schedule to stay the same after. Some flexibility within an hour each way. Fully on-site position for the first 3 to 6 months. Loss Drafts Associates will assisting customers with claims on their homeowner’s insurance. The specialist manages the loss claim from the point of reporting through completion of the repairs. Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors, adjusters, and agents quickly and accurately. All activity pertaining to the claim must be documented and draws are issued for the repairs as needed. Processing must meet all compliance requirements. The specialist must demonstrate the ability to make decisions, problem analysis, and promptness to ensure the client’s needs are met on a timely basis. . Claims can be very dramatic like a fire or a flood. The role will consist of assisting clients with releasing funds to be paid to restoration companies to perform repairs on their property. Most of the time there is more information or guidelines that need to be met before these funds can be released. •Approx. minimum of 25 calls per day •Customers can be very angry and upset at times •Associates must be willing to listen and understand the customer’s frustration •Must be able to stay calm under pressure •Should not cut off the customers •Be able to problem solve with the customer and make them feel at ease • (An example would be – a storm damaging someone’s house – the homeowner want the house fixed as soon as possible, and doesn’t have the funds available immediately to pay for the repairs – Proctor will identify how much they can endorse to the customer at a time – may have to send inspectors out before they send the full 100% of the check Will also be documenting all conversation and details into a multi-screen computer system Very fast paced – ability to multitask and not take things personal when talking with a frustrated customer Documenting into Excel Skills customer, service, loss, draft, claim, homeowner, insurance, property, restor, damage, storm Top Skills Details customer, service, loss, draft, claim, homeowner, insurance, property, restor, damage, storm Additional Skills & Qualifications MUST HAVE: - office experience in a customer service, administrative, data entry or production role (1+ year) - ATTENDANCE: must be there every day! Check Refs! - tech savvy - able to use multiple monitors, multiple programs running at one time - at least 35 WPM - great verbal and written communication skills - analytical, ability to solve a problem (in this case the claim) - active internet connection at home, if they are to work a hybrid schedule in the future NICE TO HAVE: - basic to intermediate excel skills - insurance or mortgage background in any capacity - homeowner claims experience DQ's: - unable to work in the office Experience Level Entry Leve Pay and Benefits The pay range for this position is $16.00 - $16.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Troy,MI. Application Deadline This position will be accepting applications until Jan 30, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.