Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Most Loved Workplace® Forbes Best-in-State Employer Claims Associate - Liability ON-SITE in Chesapeake, VA **ON-SITE ROLE at:** 500 Volvo Parkway, Chesapeake, VA. 23320 **Summary of Position (Job Purpose)** - _Major purpose and functions of the position._ This position is a support role for the Risk Management team. The main duty of the Claims Customer Service Associate is to connect with customers post-incident, assess their situation and determine next steps for resolution. This role will regularly interact with our third-party claim’s administrator and internal claims team and spend significant time on the phone talking to customers. **Principal Duties and Responsibilities** - _Primary responsibilities listed in order of importance_ + Effective communicator, responding timely to customers concerns while following protocols and guidelines + Empathetic listener, providing customers an opportunity to be heard + Reasonable problem-solver, to assist in next steps towards finding appropriate solutions for all + Ability to de-escalate situations involving dissatisfied customers, providing consistent assistance and support + Maintaining best-in-class customer service with a good attitude, despite stressful or busy times + Ability to multi-task, take feedback and have flexibility to change course as directed + Addressing customer needs with gift cards + Collaborate with internal and external claims staff to improve customer service + Special projects and other duties as assigned by Risk Management leadership **Minimum Requirements/Qualifications** - _Summary of knowledge, experience and education required._ + Must be computer proficient (i.e., Outlook, Word, Excel) + Excellent verbal and written communication skills, along with phone and email etiquette + Best-in-class Customer Service: Makes customers and their needs a primary focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers; meets or exceeds customer expectations + Must be very organized with strong multi-tasking skills + Strong attention to detail + Self-starter; ability to work alone + Must understand and be able to maintain confidentiality + High level of dependability, this is a M-F onsite role Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. **If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.** **Taking care of people is at the heart of everything we do. Caring counts** Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)