Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Obtain information from insured or designated persons for the purpose of
validating claims using all resources available.

Responsibilities

Customer Management
Help manage customer by carrying out standard activities to complete the customer request. Building and maintaining relationships with dependencies (for example; Loss Adjusting, Towing etc) to help assist with customer's communication.
Data Collection & Analysis
Ask questions, collect data from a variety of sources, analyse information and investigate claim.

Work Scheduling and operational compliance
Organize own work schedule in order to get the job done, coordinating with support services and completed work within TAT.

Administration
Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.
Correspondence
Respond to routine requests using telephonic conversation or emails (internal and external).
Document Management
Create, organize and maintain files containing the correspondence relating to policies and matters.

Document Preparation
Prepare and manage claim documentation for customers.

Up-sell Customer Propositions
Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional cover.

Education

Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Regulatory Exam 5, dependent on DOFA date (Essential); Full 150 STI credits, dependent on DOFA date (Essential); CPD hours (Essential); Class of Business Certificate (Advantageous); Degree and/or diploma in business/marketing (Advantageous)

Experience

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.