The Claims Coordinator collaborates extensively with other departments, customers and insurance adjusters in order to mitigate risk, reduce costs, and provide best in class service to Hub Group’s customers.  In performing this job, the Claims Coordinator is responsible for managing, opening and closing property damage, freight, inventory variance, insurance, and legal claims received by our customers.  

Essential Job Functions:

Responsible for the intake and processing of all assigned customers and claims. Support management of email inboxes for clients and customers. Assemble documents and information relating to assigned claims. Provide status updates to customers and appropriate internal stakeholders.  Develop and distribute internal reports, tracking and analytics.  Pursue recovery of claims payments from third party service providers. Analyze data after entering incidents, notice of intent and claims, into the claims database, from customers, shippers, consignees and carriers relating to property damage and cargo loss incidents.  Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports.   Communicate with customers, carriers, and internal stakeholders regarding claim filings and/or denied claims. Investigation claims, gather evidence and preserve information in a timely manner. Negotiate and determine settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers and appropriate Hub personnel. Duties, responsibilities, and activities may be assigned or changed from time to time.

Minimum Qualifications:

Strong organizational and customer service skills 1-2 years claims handling experience Experience with final mile claims preferred but not required Proficiency in MS Office, including Excel, and with web-based applications, claims database software and the ability to determine trend analysis and produce reports to support findings

 

BEWARE OF FRAUD! 

Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:

Hub Group will never solicit money or credit card information in connection with a Hub Group job application. Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail. Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers