Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. How you'll make an impact To work with the Chief Claims Officer and the business to ensure we produce effective claims service delivery solutions that meet our clients’ expectations. To work with the Chief Claims Officer and/or any other key stakeholders involved (insurers/loss adjusters/TPAs) to generate comprehensive claims analysis and reporting on all claims activities. To improve/ensure analysis on claims experience and lead claims presentations/delivery of this information to clients, where appropriate. Ensure that claims statistics, when required by the client, Placing Department or insurers on risk, are accurate and produced in a timely fashion. To facilitate and co-ordinate periodic meetings, with the appropriate stakeholders on specific claims related issues as required to meet our clients’ expectations; and to manage claims relations with key individuals from insurers, loss adjusters, other claims service providers and insurance industry market bodies, including TPA’s. Offer appropriate technical advice to clients throughout the claims process. Be supportive, empathetic and effectively manage their expectations regarding the claim process, timescales, policy and/or legal liability and quantum. Where necessary and appropriate on key claims, monitor progress of collections from insurers and ensure payments are executed to our clients in a timely fashion, through liaison with any involved parties including the IBA Department. Ensure any outstanding payments are chased periodically, where applicable. Liaise with your Line Manager regarding any issues, queries or areas of concern which may arise. Ensure you bring to your Line Manager’s attention any claims complaints (in addition to following the company’s general complaints procedure) and identify and inform your Line Manager of any claims which may generate a complaint (e.g. unresponsive insurer, claim unreasonably repudiated or quantum unreasonably reduced). Ensure market/insurance/legislation and other technical knowledge is developed and maintained to enable efficient claims handling. Share specialist knowledge with peers, technical group and circulation through BU online. Process all claim notifications, further advices and collections in accordance with the Claims Division’s procedures. Regularly assess the status of claims with clients and/or insurers (as applicable) and ensure that all parties are informed of progress/chased for updates, as necessary. Provide training sessions to TPAs, clients and other parts of the business. Proactively help drive, create and refine value added claim services and be able to explain our tailored Claims Service propositions at new tenders, renewals or mid-term if required, also to provide non-core specialist claims service advice to clients. Assist the Directors/Executives develop revenue generating opportunities when appropriate through additional claim services e.g. Major Loss Team, Claim Defensibility Health checks. Review insurer DA levels in place with TPA’s and compare. Identify which insurer provides best flexibility to meet BU client’s needs. Ongoing management of relationship and quality of service between the loss adjusters claims teams, Adjusting teams, Insurers, and all key clients and their suppliers. Active involvement in the monitoring of performance through management of reserves and against service level agreements through reports. Be available to support and or interface between the Major Loss Unit in managing individual large and/or complex losses Actively support the BU in delivering growth and achieving agreed business targets. Assist BU activities when required in relation to winning, retaining and developing profitable clients Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business. Take all reasonable steps to ensure the part of the business for which you are accountable demonstrably complies with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business. If shortcomings are identified take responsibility for remedial action planning, and action in conjunction with the relevant experts within the firm. Plus any additional duties and responsibilities that may reasonably be expected to be undertaken in accordance with the role. About You Qualifications A Level or Degree level – essential. ACII qualification would be desirable. Technical Knowledge and Understanding Practical knowledge of the CLASS system and ECF claims processing. PC literate with strong MS Office skills including Word, Excel and Outlook. Practical knowledge of claims process and the general insurance industry. Experience: Comprehensive knowledge and hands-on experience of commercial claims practice and processes Good understanding of BU products and services and how these compare with the products available from key competitors Strong interpersonal and communication skills with the ability to build relationships with new clients and maintain strong relationships with existing ones Able to deal professionally internal and external contacts, able to represent BU and the wider Gallagher group with a high level of credibility Excellent client relationship skills with proven experience of delivery high levels of client service Ability to analyse data and situations and provide recommendations to identify optimum solutions Good understanding of the processes that support the operating model and strategy for the BU and Gallagher overall Experience of working with and adhering to processes and systems that support client service delivery Previous experience in a team leading role. Experience of one to one and team coaching. Technical/broking claims experience within the insurance industry. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.