Claims Examiner
The Opportunity:
This is a great opportunity to join our dynamic and diverse claims team in Toronto handling a wide range of business lines, including Casualty, Property, Motor, Professional Indemnity and Cyber.
In this role, you will be expected to demonstrate technical expertise, ideally across more than one of our lines of business. Your key responsibilities will include investigating, managing, and resolving claims in an accurate, pro-active manner, ensuring compliance with SLAs and agreed authority levels.
Your New Role:
Investigate, manage, and resolve claims efficiently and in a timely manner.Ensure adherence to SLAs and authority limits while managing claims.Support the implementation of the Claims strategy to enable delivery of overall business targets.Identify and investigate coverage issues to ensure that the company’s liability is in line with its contractual commitments.Reserve accurately to ensure that the Company’s liability is always clearEnsure that messages, advice, and correspondence, are responded to pro-actively and within agreed timeframes to provide a professional service to brokers and clientsProactively manage estimates and billings calculated by client’s service providers and brokers resolving any discrepancies.Regular interactions with key stakeholders including our customers, brokers and internal partnersManage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis.About you:
Experience in handling Casualty Claims is preferred but property experienced would also be considered.Coaching and mentoring skillsCurrent knowledge of compliance, regulatory and statutory requirementsOrganisational, investigative, analytical and negotiation skillsAbility to make balanced and impartial judgementsExcellent communication and presentation skillsRelationship Management skillsAble to use MS Office applications and strong IT skillsWhy QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).
With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
To find out more about why you should work for QBE, visit our careers website.
At My Best - QBE Benefits
You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.
QBE Awards
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer
The Insurance Business Canada's 5 Star Diversity, Equity and Inclusion Awards 2023
You can view all our awards here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page
Accessibility
Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report
What next?
If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment – what if it was yours too?
APPLY NOW and let’s make it happen!
Skills:
Analytical Thinking, Claims Settlement, Communication, Critical Thinking, Customer Value Management, Data Privacy, Decision Making, Insurance Claims Processing, Intentional collaboration, Managing performance, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management, Standards ComplianceHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.