We are seeking a talented individual to join our HONAN team at Marsh. This role will be based in Sydney. This is a hybrid role that has a requirement of working at least three days a week in the office.

As a Claims Executive at Marsh, you will be responsible for delivering superior claims service, determining proper policy coverage, and managing a portfolio of Strata claims. You will play a crucial role in investigating, evaluating, and negotiating assigned cases while ensuring quality customer service.

We will count on you to:

Collaborate and Partner for Client Value: Establish and maintain strong relationships with claimants, repairers, assessors, and other stakeholders; identify suspicious claims and coordinate investigations; provide insights on claims activity to underwriters.Inspire with Operational Excellence: Interpret policy coverage, ensure compliance with statutory guidelines, respond to inquiries within service-level agreements, and maintain professional correspondence with stakeholders.Satisfy and Reach with New Technologies: Maintain knowledge of products and processes, attend relevant training, and contribute to process improvements.Share Knowledge through Data and Analytics: Provide timely updates to clients on claims progress, set reserves, negotiate settlements, and assist in preparing files for legal proceedings.

What you need to have:

Broad knowledge of the insurance industry and claims processesExcellent analytical and negotiation skillsStrong organizational skills and customer focusExceptional written and verbal communication skills with advanced attention to detailAbility to manage multiple tasks and meet deadlines1-2 years of experience in insuranceExperience working within SLA timeframesTertiary legal qualifications are highly desirable

What makes you stand out:

Previous experience in Strata Insurance or similar fieldsProven track record of successful claims managementFamiliarity with insurance guidelines and court decisions impacting claimsStrong interpersonal skills and ability to work collaboratively in a team

Why join our team:

We help you be your best through professional development opportunities, interesting work, and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About Marsh

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.