Claims Loss Reporting Specialist

At AAA – Auto Club Enterprises, we pride ourselves as a leader in the insurance industry, recognized for our dedication to legendary customer service and our commitment to the well-being of our members. We are currently seeking an entry-level Claims Loss Reporting Specialist to support our auto claims operations. This role serves as a foundational step on a career path brimming with opportunities for growth and skill development. It's an ideal entry point for individuals without prior claims experience and offers the opportunity to provide meaningful service to our insured members who will depend on your assistance.

What you will do:

Provide members legendary service quality and claims accuracy. Set expectations, demonstrate empathy, and provide reassurance to members

Communicate and interact with a variety of individuals including insureds and claimants. Build trust and rapport by effectively communicating at the beginning of the claims process.

Communicates guidelines, service options and solutions to meet member expectations and ensure a totally satisfied member experience.

Explain and evaluate benefits, coverages, and claims process involving glass claims.

What you will bring:

Associate's degree is preferred but not mandatory for consideration.

1-3 years of customer service in a call center setting required

Proficiency in using Microsoft Office software, including Outlook and Word.

Strong typing skills with a high words-per-minute (WPM) typing speed and accuracy.

The starting pay range for this position is:

$18.20 - $24.27

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).