Primary DetailsTime Type: Full time

Worker Type: Employee

The purpose of this role is to provide strategic leadership in Claims function, focusing on profitable growth, claims management, customer experience, process improvements, recoveries, debt collection, complaint management, regulatory compliance, fraud investigation, quality assurance, and stakeholder management. This role involves leading and developing teams to handle complex claims, drive business strategies, product development, and customer relationships to achieve optimal outcomes for customers and the organisation. The role also entails providing analyses and insights into claim portfolios to identify trends and enhance business performance.

At QBE, our purpose is to enable a more resilient future.

Are you passionate about working for one of the world’s largest insurers that offers excellent opportunities to grow your career and with offices in 27 countries?

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 13,000 people around the world.

If you want to play an active role in this fantastic adventure within a successful organisation, this is an exciting opportunity to join our company as Claims Manager Dusseldorf.

Claims Manager

Your new role

• Support the implementation and communication of a Claims strategy to support delivery of overall business targets

•Contribute to the development and implementation of appropriate processes, procedures and strategies for the Claims function to support delivery of business targets

•Contribute to the development and delivery of a strategic approach to ensure key customers are identified and retained within the business to optimize profitability

•Use planned business levels and knowledge of the Claims environment to forecast Claims activity and support decision making

•Lead Claims Teams in the development of a strong entrepreneurial Claims Culture

•Contribute to and implement strategic programmes of business improvement which lead to long term efficiencies whilst managing continuity of service through transition

•Monitor and manage Claims service performance to ensure control of and reliable prediction of Claims cost and frequency

•Develop and implement processes to ensure that the Claims function is aligned to the needs of the class of business, and work closely with underwriters and other business functions

•Maintain Claims Quality Assurance System to ensure effective control and delivery of robust Claims processes

•Work with the Claims team to build and maintain relationships which support the acquisition and retention of profitable business

•Develop relationships with key stakeholders/business managers to enable the class of business Claims function to fully support their needs

•Work with key stakeholders/business managers to develop sustainable Claims products and services to attract and retain customers and increase profitability

•Monitor and enforce the QBE European Operations Reserving Philosophy and Claims Handling Philosophy to deliver Claims Excellence within QBE European Operations

•Produce & analyze weekly Claims data to enable effective monitoring of Claims

•Produce & analyze reports on existing ,new Claims and any adhoc issues to provide accurate management information

•Identify and evaluate potential improvements to maximize the use of technology

•Lead and manage a team of Claims staff to ensure that the overall output and quality of the service provided by the team is within specified levels

•Lead, motivate and develop the Claims team to ensure the required standards of performance are achieved

•Support the continuing personal and professional development of all team members and coach individuals to achieve success

•Ensure the Claims/Underwriting team have sufficient knowledge or access to information to enable them to perform their role

•Empower staff so that the performance of both the individual and the team continuously improves

About you

In excess of ten years experience in a technical claims environment. This experience should include Financial Lines Claims handling and also Multinational Claims handling is preferred.Excellent interpersonal skillsTeam management skillsProject ManagementFlexible approach and ability to recognise and adapt to changing business requirementsEnglish working proficiency

At QBE, we are dedicated to creating an inclusive environment for all emloyees. Our positions are open to individual with disabilities, and we actively promote inclusion and diversity in our workplace.

Why QBE? At My Best   

 At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.   

  

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.   

  

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).  

  

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.   

  

To find out more about why you should work for QBE, visit our careers website.  

  

At My Best - QBE Benefits   

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. 

  

QBE Awards   

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;   

  

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year  

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer  

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year  

Working Dads Employer Awards 2023 Winner: Parental Policies Award  

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee 

  

You can view all our awards here  

  

Inclusion of Diversity  

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.  We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page  

  

Accessibility   

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.  

  

ESG & Sustainability  

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report   

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.   

 We believe this is our moment – what if it was yours too?   

APPLY NOW and let’s make it happen!   

Skills:

Adaptability, Claims Settlement, Critical Thinking, Data Management, Insurance Claims Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Personal Initiative, Presenting with Impact, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.