Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. How you'll make an impact Supervises their own team of adjusters plus some number of other supervisors based on individual branch needs. With minimal supervision, actively drives adjuster hiring and training. Actively manages assigned adjusters workloads and performance, as well as that for assigned supervisors. Drives compliance and best practice reporting. Demonstrates a thorough understanding of corporate policies and procedures. Uses various metric driven tools such as FOCUS, the Managers Tool Kit and Scoreboard to evaluate performance and identify problem areas in advance of them becoming service issues. Takes ownership to resolve such issues. Defines team goals and communicates team goals. Motivates people to perform at the highest level. Ensures receipt and maintenance of appropriate licenses and/or certifications for themselves and all assigned staff for all states in which states are being handled. Communicates with clients, carriers and brokers in a professional, positive and proactive manner. Works collaboratively all internal departments. About You Required: High school diploma and 12 years related claim experience required. At least 3 of supervisor experience required. Appropriately licensed and/or certified in all states in which claims are being handled. Knowledge of all team member related functions. Preferred: Bachelor's degree preferred. Behaviors: Requires exceptional analytical and problem solving skills. Ensures flawless and consistent execution of client service instructions and performance guarantees Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.