Type: Permanent Full Time
Location: Melbourne, VIC
The Opportunity:
We currently have an opportunity for a Claims Officer to join our Public Liability Claims team. As a Claims Officer you will play an integral part of our Liability Claims business by taking pride in delivering an exceptional customer experience at every touchpoint. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges.
Your New Role
As a Claims Officer, your role is pivotal to the team’s success, proactively supporting our claims philosophy and strategy, managing end to end property damage liability claims and acting within legislative requirements to support the unit in achieving its targeted objectives. This opportunity will focus on managing claims within the Property Damage segment of our portfolio.
The key responsibilities for this role include the following, but not limited to:
Efficient management of the claims process, resulting in accurate completion and validation of claims.
Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed.
Setting reserves and authorizing payments within scope of authority, settling claims in the most cost-effective manner.
Proactively managing claims to achieve best customer outcomes and prevent escalations.
Establishing and maintaining good client relationships with the insured, brokers, investigators, solicitors and the general public.
Ensuring compliance with relevant statutory guidelines and standards.
Respond to enquiries in an accurate, timely, professional and courteous manner within Privacy guidelines.
About You
To be successful in this role, you will have:
Sound technical understanding and ability to manage a diversified portfolio of property damage liability claims;
Proven ability to understand and interpret relevant policy wordings;
Ability to engage, instruct and collaborate with relevant providers including loss adjusters, lawyers and consultants;
Legal qualifications will be advantageous but not a mandatory requirement;
An understanding of the General Insurance Code of Practice;
Ability to effectively collaborate, build and maintain strong client/customer relationships;
Demonstrated analytical and negotiation skills, ability to interpret technical / investigation reports to make sound business decisions;
Strong organisational skills alongside proven time management skills.
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
The ability to maximise retirement savings through voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
Additional leave and support through QBE’s Family Domestic Violence First Responder Network
Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Family First accredited employer since 2021
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Skills:
Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 31/01/2025 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.