Primary DetailsTime Type: Full time

Worker Type: Employee

Location: BrisbaneType: Permanent, full time (Hybrid)

The opportunity

We currently have an opportunity for a Claims Officer to join our QLD Claims team delivering superior claims service to customers within the fast-track property damage segment. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges. Careers

Your new role

As a Property Claims Officer your role is pivotal to the team’s success, proactively driving our claims philosophy and strategy and acting within legislative requirements to support the unit in achieving its targeted objectives.

The key responsibilities for this role include the following, but not limited to:

Manage the claims process efficiently, ensuring accurate and timely claim resolution.Assess policy coverage and escalate issues as needed to ensure fair outcomes.Build strong relationships with clients, brokers, investigators, and other key stakeholders.Ensure compliance with all relevant laws and industry standards.Handle recoveries from third parties to maximise claim outcomes.Conduct self-audits of claims files to maintain high internal audit standards.Respond to enquiries promptly, professionally, and in line with privacy guidelines.

About you

Previous experience in property claims is an advantage1+ years’ experience within the insurance industryBasic knowledge of the insurance industry and claims processes.Strong organizational, time management, and communication skills to meet deadlines in a fast-paced environment.Excellent analytical, negotiation, and problem-solving abilities.Proven ability to build and maintain strong client relationships and participate in alternative dispute resolution.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. 

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balanceOur ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice12 weeks’ gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBE’s Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
 

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsAustralian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more yearsRanked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family First accredited employer since 2021

Apply now

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Application Close Date: 04/02/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.