Descriptions & requirements

About the role:

As a Claims Representative with TQL, you will be a vital part of the company’s risk management and loss prevention efforts. You will be responsible for managing an evolving portfolio of cargo claims, resolving them through customer, carrier, and insurance outreach. This role requires a high attention to detail, customer service, and investigative mentality to ensure we continue to have the best Claims team in the industry.

  

What’s in it for you:

Compensation starting at $17.50 + 401(k) with company matchHealth, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheckAdvancement opportunities within structured career pathsMonthly team competitions and contestsEmployee referral bonusesWe win wherever we go - Voted a Fortune 100 Best Companies to Work for Workplaces USA (2023) and Forbes America’s Best Employers (2022)

  

What you'll be doing:

Research reported claims and determine validity of the claimManage the documentation and submission process of each claim in your portfolioDiligently follow up on claims and insurance companies on behalf of TQL and our customersCollect all necessary documents and information to file, investigate and help resolve claimsContact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers, or shippersWork with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims

  

What you need: 

Experience in claims, insurance, fraud or other related field preferred Strong, independent decision-making skills while maintaining great relationships with the sales departmentAbility to work quickly and handle requestsCapable of meeting multiple deadlines occurring at the same timeAbility to prioritize various requests and handle changing prioritiesExcellent organizational skills with strong attention to detailGood communication skillsStrong customer service orientationFocused, positive attitude