Claims Representative II  - Schaumburg, Illinois or Virtual, USA

The Role

We are looking for an experienced and energetic Customer Service Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed.  You will serve as the Customer Service Representative.

What You’ll Do

Resolve all issues received via telephone or email for all HyperQuest services in an expedited mannerConsistently handle customer contacts in full conformance with defined process requirements and quality standardsCollaborate with all HyperQuest teams to ensure proper claims handlingAnswer specific questions received from insurance carriers, vehicle owners, and auto repair facilities, regarding claim reviews performed by HQ claims specialistsCreate, expedite, or cancel claim transactions as appropriate based on interaction with insurance carriers, vehicle owners, and auto repair facilitiesKeep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions takenIdentify internal issues or delays and work to resolve or escalate when necessaryConsistently meet or exceed individual performance goalsTake appropriate actions to address any/all noted areas for improvement

What You’ll Bring

Minimum High School Diploma or EquivalentAbility to concurrently communicate telephonically and typeAbility to meet and possibly exceed department goals and guidelinesWillingness to cross-train in other platformsDetermination to satisfy customer needsExcellent communication skills — pleasant speaking voice, can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external customersAbility to multi-task in a fast-paced, stressful environmentExcellent interpersonal skills, judgment and decision-making skills (always displaying a positive attitude)Ability to handle interactions in a diplomatic mannerStrong attention to detailProficient bilingual (English/Spanish) language skills are considered a plusAbility to sit for multiple hours at a time and to work multiple hours a day at a computer keyboardAbility to remain alert and focused during the workdayAll other related and/or additional responsibilities that may be required or assigned

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.