**DESCRIPTION** The Claims Resolution Specialist is responsible for validating and clearing claims against promotional offers, analyzing claims to determine their validity, and clearing claims in accordance with ADW Acosta, client and customer policies and procedures. For some clients, this position will be responsible for creating promotions within client systems. The Claims Resolution Specialist will communicate with internal and external business partners and act as a problem solver/agent for change to provide high quality service to clients and make continuous improvements in claims processing. **RESPONSIBILITIES** **Duties and Responsibilities** + Processes claims for key complex customers + Provides support and guidance with ad-hoc claims resolution requests + Works with sales, clients, customers and the management team to identify the root cause and resolve claims issues to increase quality, efficiency and prevent future errors + Maintains a high level of proficiency in ADW Acosta, client and Costco systems, policies and procedures for assigned clients and adheres to them when processing claims + Uses advanced problem solving and analytical skills to research problem claims and assess the reason they cannot be completed + Proactively manages work to meet client and customer deadlines + Access Client systems to create promotions that deductions are cleared against **QUALIFICATIONS** **Work and Experience Requirements:** * High School diploma or equivalent * Bachelors’ degree preferred * 2 years of supervisory experience * Background in business process solutions and/or brokerage field preferred **Knowledge, Skills, and Abilities Required:** + Accepts accountability for job performance; proactively informs others of problems that limit the ability to meet expectations + Accepts change as a normal part of doing business, maintains a positive attitude and exhibits constructive work behaviors during periods of transition + Effectively communicates with others + Proficient in Microsoft Office suite + Ability to learn client systems to be able to resolve claims through their portals. **Physical Requirements:** * Seeing * Listening **ABOUT US** Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers. Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future. Acosta and its subsidiaries is an Equal Opportunity Employer We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business. _By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions._ **Acosta et Mosaic** sont les **forces motrices** en matière de **ventes et de marketing** derrière les marques les plus reconnues et éprouvées auprès des principaux détaillants aux États-Unis et au Canada. Nous proposons des services flexibles qui maximisent l’efficacité. Acosta possède le talent et la technologie nécessaires pour élaborer des stratégies axées sur les données, la portée et les relations, afin de mettre en œuvre ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur les indicateurs pour les clients et les détaillants. **Acosta et ses filiales** , de bonne foi, estiment que cette fourchette de rémunération affichée est la fourchette précise pour ce poste au moment de cette publication. Acosta pourrait finalement payer plus ou moins que la fourchette affichée en fonction des qualifications des candidats et des lieux. Cette fourchette peut être modifiée à l’avenir. **Acosta et ses filiales** sont des employeurs offrant **l’égalité des chances** . Nous nous engageons à fournir des **aménagements pour les personnes handicapées** . Si vous avez besoin d’un aménagement, nous travaillerons avec vous pour répondre à vos besoins, dans la mesure requise par la loi. Les déclarations ci-dessus ont pour but de décrire la nature générale et le niveau de travail effectué par les personnes affectées à cette classification. Elles ne doivent pas être interprétées comme une liste exhaustive de toutes les responsabilités, tâches et compétences requises du personnel ainsi classé. Mosaic se réserve le droit de modifier tout ou partie des descriptions de poste à sa discrétion afin de répondre aux besoins de l’entreprise, voire de les dépasser. En soumettant votre candidature, vous acceptez et acceptez la **Déclaration de confidentialité d’Acosta et les Conditions d’utilisation** . Acosta, and its subsidiaries, is an Equal Opportunity Employer **Job Category:** Sales Support **Position Type:** Full time **Business Unit:** Sales **Salary Range:** $50,000.00 - $67,000.00 **Company:** ADW Acosta, LLC **Req ID:** 2253