Claims Service Representative I - Homeowners Property Coordinator

AAA has a constantly growing membership; we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.  You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place.

In this role you will provide service pursuant to the policy by handling homeowner claims in compliance with all regulatory and statutory requirements. Primary functions include investigation, evaluation and negotiation of low to moderate complexity claims in compliance with established company technical and customer service best Practices. Under general technical direction, works within specific limits of authority with communication and interaction with a variety of individuals, including insureds and claimants. Explain benefits, coverages, fault and claims process either verbally or in writing. Conduct phone investigations to determine liability and damages and possibly participate in legal proceedings. Other duties and responsibilities as assigned or required.

What’s in it for me?

Career opportunities across multiple business lines and states

Annual bonus performance incentive program

What you’ll do:

This is a multi-line adjuster that will primarily work as an inside adjuster to review, approve and process estimates written by the field adjusters.

The adjuster will investigate, evaluate and settle home and/or auto claims as determined by management.

What you bring:

4-year college degree or equivalent combination of education and experience preferred

5+ years prior homeowner claims handling experience preferred

Demonstrated proficiency in construction estimating using Xactimate

Have strong communication skills including strong interpersonal communications

A valid driver’s license with safe driving records required.

Proficiency in general computer skills.

The starting pay range for this position is $25.48 – $28.03 per hour. Additionally, after completion of your first year in the role, you will be eligible to participate in our incentive program based upon your team and individual performance.

Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.