Claims Service Representative III - Homeowners Property Coordinator

AAA has a constantly growing membership; we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization.  You will find that being part of a very successful team is extremely rewarding. If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place.

In this role you will provide service pursuant to the policy by handling homeowner claims in compliance with all regulatory and statutory requirements. Primary functions include investigation, evaluation and negotiation of low to moderate complexity claims in compliance with established company technical and customer service best Practices. Under general technical direction, works within specific limits of authority with communication and interaction with a variety of individuals, including insureds and claimants. Explain benefits, coverages, fault and claims process either verbally or in writing. Conduct phone investigations to determine liability and damages and possibly participate in legal proceedings. Other duties and responsibilities as assigned or required.

What you’ll do:

You’ll bring your expertise to a best-in-class organization that is focused on delivering quality service to our members.  As a representative within our Claims department, you will:

Adjust low to moderate complexity claims, as normally acquired through 3-5 years’ experience

Provide legendary customer service to our insured members

Interpret policy, identify coverage, exposure analysis, and related claims processing procedure/systems

Assess property claims and negotiate settlement

Knowledge of terminologies for insurance regulations/coverage

 What’s in it for me?

A career with growth potential

Our comprehensive and employee centric training provides training programs to help employees acquire various skills necessary to do their jobs and to support career development.

The satisfaction of knowing you provide a meaningful service to our insured who rely on you for assistance

What you’ll bring:

Bachelor's (4 year) degree preferred or equivalent combination of education and experience

Proficiency with Microsoft Office

Strong organizational, time management and typing skills

Strong verbal and written communication skills

Strong interpersonal skills

Must be able to work independently and adjust to change

The starting pay range for this position is:

$36.70 - $48.93

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.