Job Title: Unemployment Claims Specialist
Job Description

This position protects tax and unemployment insurance liability by researching, drafting, and communicating company responses to state unemployment claims within strict deadlines. The role provides guidance to both internal and external contacts on the interpretation of employment information, and the company's unemployment policies, procedures, and guidelines. The specialist models and acts in accordance with the company's guiding principles.

ResponsibilitiesAnalyze and investigate partner separations in consultation with Partner Resources, external contacts, or other departments.Build claim responses and ensure timely, courteous, and professional follow-up to incoming phone calls and emails.Provide coaching and guidance to regional partner resource generalists, district managers, and store managers on the interpretation of unemployment policies and procedures.Deliver strong customer service by effectively managing customer expectations while meeting their needs.Develop effective working relationships with customers, team members, partners, vendors, and other organizations.Manage multiple cases, follow up with customers and vendors to ensure timely and satisfactory resolution, and review and update cases for completion, accuracy, routing, and resolution.Participate in cross-functional teams to successfully execute programs and projects.Maintain current knowledge on state-to-state unemployment processes, Partner Resources policies, procedures, and best practices, and perform research and analysis to maintain expertise in specialized state unemployment policies, laws, and regulations.Protect personal information of current and separated partners.Maintain regular and punctual attendance.Essential SkillsProficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Microsoft Project).3+ years of experience in a customer service role.Experience in human resources or related education is preferred.Experience in researching, analyzing, and problem-solving.Case management experience is preferred.Strong communication skills, both orally and in writing.Ability to handle confidential and sensitive information.Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.Analytical skills with the ability to provide appropriate information and referrals.Ability to work independently and as a member of a team.Ability to work in a fast-paced and changing environment.Ability to conduct independent research and analysis.Ability to utilize multiple software programs simultaneously.Strong customer service skills with demonstrated composure and professionalism.Additional Skills & QualificationsExperience working in larger companies or multi-matrixed organizations such as Nordstrom or Amazon.Experience in retail or non-retail areas, specifically in contact centers or HR.Experience with HRIS systems such as SAP, ServiceNow, or Success Factors.Work Environment

The work environment is highly collaborative, supporting two managers. The team culture emphasizes effective communication and teamwork, providing a supportive atmosphere for handling unemployment claims and related responsibilities. The role involves using various technologies and software programs, and requires regular and punctual attendance.

Pay and Benefits

The pay range for this position is $24.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 17, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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