About us:
Amplifon is the global leader in the hearing care retail industry. Since 1950 we’ve been changing the lives of millions of customers all around the world. And though we are a global company that’s constantly growing, we have a start-up approach and strive for innovation every day. We take pride in setting the standard for our industry and constantly challenge and improve the customer and employee experience. 
We are a global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 20,300 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents. We attract, develop, and empower the most talented people to make more possible and demonstrate our values every day.

Life at Amplifon:

Working at Amplifon you’ll find all the support, tools, and opportunities you need to grow, and your colleagues will be there to motivate and inspire you every step of the way.
Amplifon New Zealand is looking for a detail-oriented Claims Team Leader based at our Support Office in Takapuna. 

About the role:

The Claims Team Leader will be responsible for processing insurance claims and supervising a small team, with a focus on customer service and operational efficiency.  
This role is expected to start in late-Jan or early Feb 2025.  

Key responsibilities:

Supervise a small team of insurance administrators, while also processing and managing end-to-end claims yourself Claims management – oversee the entire claims process, ensuring all claims are handled in line with established procedures and timelines, including repairs and replacements Prepare and deliver regular reporting on key metrics and report on trends Continually improve and streamline processes

Education, experience and skills:

Previous experience in insurance claims, preferably Hearing Aid insurance or Home and Contents insurance; Strong understanding of insurance policies, procedures, and regulations Proven ability to lead and motivate teams Analytical and process-focused with a strong attention to detail

What’s in it for you?
You will be joining a people-focused organisation - where you will be able to put a real stamp on the role, access both local and global initiatives, cutting edge technology and software, alongside a competitive salary and a hybrid working model.  

As an employer who embraces Equal Opportunity and promotes diversity, we encourage persons of all ages and background to apply.