Introduction Gallagher isn't just a company; it's a global community driven by shared values and an unyielding commitment to excellence. With over 52,000 passionate professionals, we are the architects of the future, designing customized solutions to protect businesses and fuel their extraordinary growth. As a member of our team, you'll experience empowerment, creativity, and the exhilarating journey of making a real difference in the lives of our clients. Join us and become part of a story that transforms aspirations into reality. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview We are seeking a dedicated and experienced Claims Technician to manage a caseload of Property claims. The ideal candidate will have a minimum of 2 years of experience dealing with Property Claims. This role requires strong stakeholder and relationship management skills, the ability to handle complaints and vulnerable customers, and excellent organizational and communication skills. How you'll make an impact Collaborate with the claims team and business units to ensure the successful implementation of the Pen Technical and Operational Claims strategy. Proactively manage suppliers and claims to meet contractual requirements and ensure compliance with regulatory standards in their designated areas. Track performance against plans, report on outcomes, identify issues, and propose solutions to your manager. Convey complex and ambiguous information clearly and effectively using various communication channels. Handle claims and referrals within the designated authority level, including: a. Monitor reserves and payments managed by others, ensuring accurate data entry, maintenance, and effective use of diary systems. b. Accurately reserve claims in line with the company's reserving policy to reflect the total liabilities of each claim. c. Regularly review and adjust reserves as needed, keeping all processing and management information systems up to date. d. Implement proactive measures and strategies to achieve the quickest and most cost-effective settlements. Conduct audits of Third-Party Administrators (TPAs), suppliers, and claims teams. Work closely with business units to ensure the effective execution of the Pen Technical and Operational Claims strategy. About You Minimum of 2 years of experience dealing with Property Claims. Strong stakeholder and relationship management skills. Ability to handle complaints and support vulnerable customers. Excellent organizational skills and the ability to prioritize tasks. Confidence in handling inbound and outbound telephone calls. Ability to thrive in a fast-paced environment. Good writing skills are essential. Proficiency in Microsoft Office tools and claims handling systems. Personal Attributes Empathetic and patient, especially when dealing with vulnerable customers. Proactive and able to work independently. Strong problem-solving skills and attention to detail. Adaptable and able to manage multiple tasks simultaneously. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.