Overview Why General Motors Insurance? At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial. This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience. GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers. This position will be posted until filled. Responsibilities The Claims Training Manager is responsible for leading a high performing team accountable for the development and delivery of Claims training and development solutions that meet specific business needs and build high performing employees. This team member ensures the quality of Claims training through effective needs analysis, course design, qualified instructors, course evaluation, training resource materials, and learning reinforcement strategies. About the role Develop initial Claims onboarding and training programs for General Motors Insurance Claims department Lead and evaluate training staff, including performance evaluations and hiring Provide ongoing guidance and training to Instructional Designers and Training Specialists to ensure development of knowledge, skills, and abilities Establish proficiency and quality standards for training staff and ensures those standards are consistent Responsible for planning, evaluating and ensuring the effectiveness of all training sessions, including new hire, follow up, reinforcement, reoccurring, and leadership training Develop effective customer interaction training to address opportunities obtained through Quality Assurance reporting, Compliance Monitoring results, Complaint Tracking trends, and Voice of the Customer trends Develop and update templates for all training materials (job aids, simulations, leader guides, etc) Research, develop, implement and maintain training and development solutions to ensure employees are trained on applicable systems, procedures, and soft skills Develop and maintain processes for prioritizing learning requests Partner with Leadership Development to ensure alignment with corporate learning and development objectives Effectively communicate with team members and stake holders to ensure objectives, timelines and goals are being met Ensure all training approaches engage participants, enhance the professional development of employees and ultimately result in increased employee performance Continuously validate training solutions to ensure content is current, relevant and meets the needs of the learners and the department Identify and determine training requirements by working closely with leadership and conducting needs assessments for each department Participate in project meetings as needed for initiatives that will involve the development and facilitation of training Support and lead change initiatives with timely and thorough training programs Effectively communicate changes in company policies and procedures Coordinate training meetings with the entire training staff and meet regularly with trainers one on one Investigates trends, technological innovations, and applications within the training industry Manage records and prepares statistical reports to evaluate performance of training activities and instructors and to monitor progress of trainees Qualifications What makes you a dream candidate? Demonstrates expert knowledge in leadership development Knowledge of effective leadership, communication and motivational skills Strong working knowledge of Adult Learning Theory and ADDIE model and instructional design principles Strong PC knowledge and the ability to use appropriate software tools and advanced knowledge of Microsoft Office applications Knowledge of Claims processes and procedures Excellent project management skills, organizational skills, and time management skills Ability to multi-task: juggle and manage competing tasks and demands and deal with frequent change, delays or unexpected events Excellent decision making and problem solving skills with the ability to make sound judgments and take the initiative to establish priorities, meet deadlines, and make decisions within the functional area of responsibility with minimal direct supervision Detailed oriented and excellent oral, written, and interpersonal communication skills with all levels of the organization Must act as a positive agent of change and consistently demonstrate the ability to adapt to changes in the work environment Strong analytical and conceptual thinking skills Ability to communicate concepts and processes in an easy to understand manner to a diverse audience Strong proficiency in curriculum/instructional design principles, eLearning content development and web-based training development Ability to positively lead, coach and develop others Identify, communicate and track team member performance against department goals and review and conduct evaluations with team members to provide performance feedback Ability to maintain confidentiality Experience High School Diploma or equivalent required; Bachelor’s Degree or equivalent work experience preferred 3+ years of professional experience in corporate training and performance management required 5+ years of professional experience handling claims or working in a Claims department required What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays. Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. Compensation: Competitive pay and bonus eligibility Work Life Balance: 100% remote #LI-remote #LI-CH1 Salary The base salary range for this role is: USD $77,900.00 to $144,100.00. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.