We are currently looking for an experienced Lead Analyst - Full Stack Engineer as part of the Portfolio Management IT product team to understand functional requirements and responsible for end to end support, solution design, development & deployment of Clarity tool. The scope of services will include translating business requirements to functional and technical specs, development, configuration and customization of Clarity PPM product including workflows, portlets and reports. Primary responsibilities include facilitating project technical leadership activities across multiple business organizations spanning sectors that are highly complex in nature, performing design of security and architectural models for complex projects in Portfolio Management space, working on the support tickets and providing proactive direction ensuring a stable and scalable solution.
The candidate should have a solid understanding of IT process, excellent technical acumen, strong business process knowledge and the curiosity and drive to consistently deliver results that leverage and improve upon existing standards and best practices. The candidate must be highly self-motivated with strong communication skills and the ability to guide others in ambiguous situations. The candidate must have a demonstrated ability to translate highly complicated technical solutions into understandable and logical components.
This position is responsible for gathering user requirements, defining system functionality and writing code in NSQL, Gel Script, XOG, API, JRXML, Linux commands.
The full stack engineer will write code that resides in all areas across a typical application stack. This encompasses the user interface (UI), back-end systems, APIs, databases and data stores, as well as unit tests and test automation scripts. They know how to author high-quality, unit tested code for scalable web applications and distributed systems. Solutions run on-premises and in the cloud.
Full stack engineers are familiar with the software development life cycle (SDLC) from preliminary system analysis to tests and deployment.Full stack engineers will demonstrate and document solutions by using flowcharts, diagrams, code comments, code snippets, and performance instruments.
Job ResponsibilitiesKey responsibilities include:
• Demonstrate leadership in technical design with ability to identify multiple alternatives to develop and then suggest the best approach considering the situation/need
• Development, configuration and customization of Clarity - Classic & Modern UX
• Translate requirements into technical representations allowing customers/BA to understand how proposed design/solution will meet their requirements
• Troubleshoot issues related to various modules in Clarity for users located across the world
• Work across a collaborative regional team with strong personal management skills in a highly matrixed and virtual environment
• Support, maintain and enhance applications critical to IT operations
• Work as a resource during major Clarity upgrades as and when needed
• Resolve incidents and fulfill requests using incident and request management processes under general guidance. Escalate via workflow as needed.
• Prioritize incidents to ensure high impact and urgent tickets are worked by priority and talks with leadership to ensure no customer impact. Respond to and resolves technical questions and service requests (Medium complexity) from the User Community.
• Plan and conduct trainings for users in addition to preparing training materials and customize contents for specific trainings as per the user needs.
• Proactively identify problems and drive continuous improvements. Look for root cause and permanently resolve problems. Detect patterns in symptoms and identifies long-term, permanent resolutions. Monitor performance trends.
• Troubleshoot production problems, identify and implement the proper fix. Report suggests based on the ticket trend. Provide functional transparency in customer support. Appropriately document cause and solution to enable knowledge transfer.
• Perform preventative maintenance. Identify areas where improvements can be made to prevent future production incidents and implement the solution before problem occurs. Understand key performance indicators (KPI) for production support, monitor current levels and trends over time, and use this content to drive continuous improvement. Participate in / perform QOS / 8D actions
• Stay current with technology trends and Information Technology advancements
• Be proactive in identifying problems. Drive continuous improvements. Look for root cause and permanently resolve problems. Detect patterns in symptoms and identify long-term, permanent resolutions"