Amentum is currently seeking a **Classified Help Desk Technician** to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems. In this role you will provide classified end-user support remotely via phone calls and chat. You will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices used to access enterprise classified networks. Strong customer service, communication, and technical knowledge, with the ability to work independently and under pressure are essential to the role. **As a member of the team, you will:** + Serve as a Subject Matter Expert (SME) regarding the Client’s classified computing environments, as well as support of specific applications and hardware. + Troubleshoot software and hardware related issues with enterprise classified equipment. + Partner with team members to educate with new solutions & assist other technicians.  + Provide white glove customer service to ensure customers are taken care of. + Participate in training of new employees and peers. + Responsible for the creation of knowledge, using KCS methodology, to be used by End User and Service Desk Support teams, and the transfer of that knowledge. + Maintain 100% Safety and Security in all environments. + Recognize and provide feedback to improve the service when identified.  + Possess the capacity to work independently & effectively while maintaining positive productivity levels + Test application compatibility & support cyber initiatives. + Other duties as assigned.  **Minimum Qualifications:** + Must have a High School degree/GED and 3 years of experience OR equivalent. + Related experience can be substituted for relevant education and vice versa. + Must have an Active Q clearance OR Top-Secret Clearance. + 50 WPM typing speed + Strong understanding of basic IT concepts and terminology (e.g., operating systems, hardware, networking, software applications). + Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in simple terms. + Active listening skills and the ability to build rapport with users from diverse backgrounds. + Time management and organizational skills to handle multiple tasks simultaneously in a fast-paced environment. **Preferred Qualifications:** + Experience working with KCS methodologies. + Certifications in relevant IT fields (e.g., A+, CompTIA Network+, Microsoft Certified Solutions Associate). + 70 WPM typing speed. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans (https://www.dol.gov/agencies/ofccp/posters) and Labor Laws Posters (https://protect-us.mimecast.com/s/MI5TC2kqOqsOBPMVfnZ32U) .