Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Georgetown’s Classroom Educational Technology Services (CETS) manages classroom spaces and provides educational technology for teaching and learning to main campus classes scheduled by the Office of the University Registrar (OUR). Our goal is to partner with Georgetown faculty and students to advance excellence in Georgetown University’s classrooms. CETS strives to provide equipment, consultations, training, and other classroom services on a personalized basis.

The Classroom Manager/Multi-Media & Event Specialist directly supports the teaching needs of Georgetown University faculty on weekday evenings and on weekends by ensuring that all technology, instructional materials, and classroom services are available for teaching and academic programs in General Purpose Classrooms (GPCs) administered by the Office of the University Registrar (OUR) on the Main Campus of Georgetown University. The Classroom Manager (CM) ensures each that all classrooms in Main Campus academic buildings (except for Harriri) is conducive to teaching and learning, to assure that faculty teaching and students' learning needs are met in a timely, continuous and proficient fashion. They provide equipment and supplies, coordinate the services of CETS student assistants, and set-up the more complicated technology requests, frequently coordinating the media and software needed for instruction. Additional duties include, but are not limited to:

Maintain inventories of equipment, peripherals, and supplies in multiple locations to be used in various GPCs as needed. 

Diagnose, troubleshoot, repair, and maintain a preventative maintenance schedule on all equipment, peripherals, and software in the classrooms. 

Provide desktop support for all CETS computers in classrooms and interactive computer classrooms, as well as best-efforts support of all user BYOD connected to installed technology systems. 

Identifies each faculty member using a GPC, ascertain the needs of that instructor, and train him or her in the operation of installed base technology, monitoring class activity to ensure problem free instruction.

Monitor classroom infrastructure, as well as the supply of chalk, white board markers, and erasers in the classrooms, including the condition of any aspect of those spaces.

Note the physical conditions of Main Campus classrooms, and report problems in floors, ceilings, walls, and teaching locations, as well as HVAC temperature or noise issues, reporting all of those issues to GU Facilities.   

Ensure that the designated chair count and ADA table are maintained within each GPC. 

Perform other duties as necessary, including serving patrons in the ICC 121 office of CETS, occasional support of GPCs in other areas of the Main Campus, and participation in University meetings and departmental planning.

Work Interactions

This position reports to the CETS Associate Director for Classroom Support and Systems. They directly impact the faculty and their ability to teach and the students’ ability to learn in the classroom. The incumbent interacts closely with faculty, students, administrators and staff, monitoring and maintaining both technology and infrastructure in General Purpose Classrooms (GPCs) within the purview and scheduling authority of the Office of the University Registrar (OUR). This includes training and support of any GPC users within a designated area of campus.  The incumbent interacts with the following University departments: the Center for New Designs in Learning and Scholarship (CNDLS), the McDonough School of Business Technology Center (MSBTC), the University Library (UL), the Language Learning Technology Center (LLTC), GU Facilities and University Information Services (UIS). Works closely with other CMs and CETS staff in fulfilling the educational technology and physical space needs within GPCs in this zone. Under general supervision, the position:

Directly supports the teaching, learning and research needs of the faculty, students, and staff in the classroom setting by monitoring and maintaining technology and delivering media to enhance teaching pedagogy.

Ensures that technology is properly delivered to and set up for over 25,000 classes and non-class programs using classroom spaces yearly.

Confers with faculty, students, staff and administrators to ensure that the proper GPCs are selected for course assignments, and that the proper teaching tools and technology are selected to support the pedagogy of instruction and the use of GPCs for academic and extracurricular functions.

Consults with CETS staff and other service providers to ensure that faculty, students, staff and administrators are given access to the resources needed to enhance teaching, learning and research at Georgetown.  This will include approximately 2000 contacts or in-depth questions posed yearly by patrons or staff.

Coordinates with the Network Administrator/Classroom Computer Coordinator (NA/CCC) to ensure that classroom computer images and automatic updates are free from operating defects, are deployed properly on CETS classroom computers, and serve the needs of 500+ faculty using those computers.

Trains and instructs faculty, students, staff and administrators in the effective use of computer and audio-visual technology, electronic resources, lecture capture, PRS devices and web-conference services in the classrooms.

Ensures each GPC in the zone is conducive to teaching and learning. Monitors classroom infrastructure –temperature, lighting, electricity, furniture, window treatments, chairs, trash-removal, adequate supplies of chalk, markers, erases, batteries for wireless microphones, and other teaching accessories, and reports issues to the Executive Director, the Associate Director for Classroom Support and Systems, and/or GU Facilities.

Elicits faculty feedback and reports satisfaction/problems to the CETS Executive Director and Associate Director for Classroom Support and Systems.

Requirements and Qualifications

A Bachelor’s degree; A Bachelor’s degree in educational technology or related field is preferred

Familiarity with audio-visual and computer equipment in an academic institution or technology service provider’s environment

Familiarity with the role of technology service on college campus fulfilling presentation needs

Must understand teaching pedagogy and the importance of technology in the modern classroom

Required Technical Qualifications

Ability to troubleshoot computer software and access networks

Expertise with Windows 11, Windows 10 operating systems, Mobile Operating Systems, and current  Android and operating systems

Familiarity with Mac operating systems and applications; web page authoring/editing software; database software, spreadsheet software; word processing; presentation software and electronic information resources in an academic setting

Must be able to operate all types of audio-visual equipment and computers, and possess the ability to troubleshoot problems in person and over two-way radio or other communication devices

Experience with online catalogs, Internet resources and navigation tools, and audio and video production

Ability to learn new hardware systems and software applications

Must have excellent verbal and written communication skills with the ability to write clearly and concisely and strong interpersonal and customer-service skills

Strong work ethic, attention to detail, the ability to multi-task, and the ability to work under pressure in a complex, changing environment

One year supervisory experience preferred

Work Mode Designation

This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

Pay Range:

The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:

Compensation is determined by a number of factors including, but not limited to, the candidate’s individual qualifications, experience, education, skills, and certifications, as well as the University’s business needs and external factors.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.