Description The client is seeking an Instructional Technology Professional I to join the Instructional Technology Support team within IT Support Services at our Tucson location. This position plays a critical role in providing Instructional Technology support across the site. The successful candidate will deliver comprehensive technology support, assist with A/V installations, and perform preventative maintenance in various learning environments. Responsibilities include supporting daily operations and resolving A/V issues to ensure smooth functionality. Exceptional customer service skills and a strong understanding of A/V systems are essential for consulting with faculty, staff, and students. The candidate must work effectively within a diverse team to manage and resolve requests efficiently. Proficiency with control systems, conferencing solutions, various AV equipment and troubleshooting complex technical issues is required. This role demands flexibility in a fast-paced environment, including occasional evening and weekend work. Strong analytical, organizational, and communication skills (both verbal and written) are vital, as is the ability to maintain positive relationships with customers, colleagues, and vendors. A commitment to supporting the locations growth and evolving needs is essential. Provide Technical Support for Classroom Technology • Assist faculty, staff, and students in the setup, operation, and troubleshooting of classroom equipment such as projectors, computers, microphones, and document cameras. • Respond to technical issues during class sessions to ensure minimal disruption. Maintenance and Repair of Classroom Equipment • Perform routine maintenance and inspections of instructional technology equipment to ensure optimal functionality. • Conduct basic repairs Install and Configure Instructional Technology • Assist with the installation and configuration of new hardware and software in classrooms and labs. • Test equipment for functionality and compatibility with existing systems. Training and Support for Users • Provide training sessions or one-on-one support to faculty and staff on effectively using instructional technology. Inventory and Documentation • Maintain records of equipment inventory and service logs • Document recurring issues and solutions to improve future response times. Maintain technical mastery in the areas of A/V technology such as sound, video, networking, programming. Knowledge, Skills, & Abilities • Excellent customer service including skill in providing information technology related customer service and training to users with varying levels of technical expertise. • Strong troubleshooting skills for analyzing A/V hardware and software problems down to the component level, with experience in installation, maintenance, and independent problem solving. • Knowledge of computers, networks, and remote troubleshooting techniques. • Ability to work as part of a team and manage time effectively, handling multiple priorities. • Grasp of Audio & Video including signal flow, equipment functionality, control, and programming • Skill in time management and in dealing with multiple priorities. • Effective verbal and written communication, including with students, faculty, and staff. • Experience utilizing ticketing systems, to manage work and document customer interactions. • Knowledge of various cable terminations and understanding of how to properly run cable, including but not limited to, audio, video, and low voltage cabling • Adept at identifying and mitigating risks, ensuring business continuity, data security, and customer satisfaction Skills Desktop, Windows 10, Support, Troubleshooting, Active directory, Customer service, Office 365, Mac, ios, documentation process, ticketing system, Technical support, Hardware, Printers, Service desk, Servicenow Top Skills Details Desktop,Windows 10,Support,Troubleshooting,Active directory,Customer service,Office 365,Mac,ios Additional Skills & Qualifications Minimum Qualifications • Bachelor's degree or equivalent advanced learning attained through professional level experience required. • Minimum of 3 years of relevant work experience is required. ***Lifting: Employees are frequently required to lift/move/transport 50 lbs.(Enter Specific Weight Limit) Preferred Knowledge & Qualifications • Experience with Crestron, Extron, or AMX • Familiarity with Dante/AVB, NDI, and Biamp systems • Managing equipment through the ServiceNow CMDB and manage the lifecycle of classroom equipment. • Experience working with IT networks relating to AVoIP (AV over IP) • AVB, Dante, Biamp, Crestron NVX, Extron or similar A/V Certifications • Experience in higher education • Experience in a customer service environment with an emphasis in resolving audio/visual and other classroom technology problems. • AVIXA CTS Certification or similar is highly recommended. Crestron CTI-Commercial Technician and/or Extron AV Associate Certification, AVIXA CTS, and Dante Level III certifications required within 12 months of employment, if not already obtained. Experience Level Expert Level Pay and Benefits The pay range for this position is $20.00 - $24.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tucson,AZ. Application Deadline This position will be accepting applications until Jan 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.