[[title]] - [[cust3]] - [[filter4]], [[filter1]] **Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.** **Your main tasks and responsibilities:** + Travel-Road Warrior – up to (80%) to North America sites + Assists customers on the phone and in the field with troubleshooting of **rotating equipment under the Sulzer Clean water Portfolio** + Recommends and interprets service & warranties programs to customers on the phone and in the field. + Performs on-site start-ups to ensure equipment is installed correctly and is set up properly for conditions. + Responsible for on-site training of customer personnel to **Sulzer/Johnston** standards on proper operation of their equipment + Read and review blueprints, plans, specifications, and other documentation to prepare for startup or service + Performs electrical testing and repair of equipment according to drawings and procedures, both in the field and at the service center. + Analyzes equipment failure and recommends corrective or preventative actions on the phone and in the field. + Ensures customer satisfaction is maintained. + Prepares reports on service calls and equipment problems/concerns to management as required (trip reports). + Escalates technical issues to management as needed. + Provides equipment feedback/customer suggestion to management. + Supports teamwork by assisting in the office as needed. + Adheres to safety policies and use of safety equipment. + Perform other duties and special projects as assigned. **To succeed in this role, you will need:** + 3-5 years’ experience in field service including performing repairs of customer equipment on site. + Travel as required to fulfill customer requirements and Service Tech Schedules up to 100% at times. + Ability to work remotely and independently with little to no supervision + Technical troubleshooting with effective diagnostic and repair experience. + Strong communication and presentation skills along with a commitment to customer service and excellence. + Ability to work under pressure situations and work with customers to resolve their concerns. + Ability to access and troubleshoot issues that arise while on jobsites and make sound decisions independently that are in the best interest of Sulzer + Ability to read and work from blueprints and schematic drawings. + Knowledge of Vertical Pumps & Split Case Pumps + Knowledge of hand tools and electronic test equipment. + Knowledge of electrical safety. + Ability to use technology and analysis tools (Excel, Outlook, web, databases) **What we offer you:** + Competitive Paid Time Off (3 weeks to start) + 11 Company Paid Holidays per year + Annual Bonus Program + Full Medical, Dental, and Vision benefits + Company Paid Short Term and Long Term Disability, Company Paid Life Insurance + 6% 401K or Roth Company Match with Immediate Vesting + Company Paid Retirement Security Contributions following 1 year of employment + Tuition Reimbursement/Educational Assistance + Quarterly Gym Reimbursement **Do you have a question about the role?** **Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.** We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States. ​