Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back. Responsibilities Include: Team Environment  • Work well and interacts with others respectfully  • Respond positively to coaching and feedback  • Communicate with team members  • Able to learn and execute multiple tasks Operational Excellence  • Provide guest service  • Resolve guest issues  • Follow Brand standards, recipes and systems  • Follow safety, food safety, and sanitation guidelines; comply with all applicable laws  • Maintain clean and neat work environment Profitability  • Execute restaurant standards and marketing initiatives  • Handle POS transactions and payments with accuracy  • Prepare and deliver all products according to Brand standards Skills/Qualifications:  • Capable of counting money and making change  • Able to operate restaurant equipment Competencies: Guest Focus  • Understands and exceeds guest expectations, needs and requirements  • Develops and maintains guest relationships  • Display a sense of urgency with guests  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through  • Resolves guest concerns by following Brand recommended guest recovery process Passion for Results  • Sets and maintains high standards for self and others, acts as a role model  • Consistently meets or exceeds goals  • Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making  • Identifies and resolves issues and problems  • Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships and Influence  • Develops and maintains relationships with team  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments