ClearWellness - Wellness Coach (100% Remote) Virtual Req #1561 Monday, October 7, 2024 Who we are: ClearWellness is dedicated to improving the quality of life of seniors and their caregivers. ClearWellness integrates Certified Health and Wellness Coaching augmented by smart technology to provide support and peace of mind for families of seniors living independently or in senior care facilities. ClearWellness monitors and enhances the emotional, physical and social well-being of our senior citizen members. Additionally, ClearWellness alleviates stress experienced by the senior’s caregivers (such as adult children or other family members) by addressing evolving senior needs.  Of the more than 54 million Americans over the age of 65 and their caregivers, ClearWellness markets to a subset that includes seniors living in senior care facilities.  ClearWellness is a subsidiary of ClearCaptions, a leading provider of phone captioning services. Schedule: 9:00am-6:00pm PST, Off Sunday and Monday. Position Summary: ClearWellness services are designed to provide independence, peace of mind and positive outcomes for seniors and caregivers.   Our Wellness Coach es form relationships with our customers to help them achieve wellness and support while living independently at home and deliver wellness coaching for seniors and care insights to their family caregivers . Using Remote Patient Monitoring (RPM) and passion for improving the quality of life and extending independent living for seniors , the Wellness Coach will leverage insights from sensor data, wellness surveys, and other sources of relevant information to drive both proactive and reactive customer communications. We provide substantial training including a company sponsored Wellness Coach Training & Certification Program.   Successful candidates will have or be:  + Good interpersonal skills and a team player.   + Logical thinker who can follow standard operating procedures.   + Ability to solve problems with limited information.   + Positive attitude and a willingness to learn and grow.   + Comfortable operating in a “start-up” environment (flexibility required !) within a fast-growing organization.      If you are a person who enjoys working with seniors and caregivers, passionate about pushing the boundaries of consumer technologies in the home environment we would love to speak with you!      This is a Remote/Work from Home position reporting to a Care Agent Supervisor.     What you will do: + Review and apply information derived from customer profiles in the CRM, wellness dashboards and other sources as the basis for delivering informed customer communications to drive ongoing independence, quality of life and peace of mind for seniors and caregivers.   + Analyze situations quickly and make sound decisions in emergency and routine situations.  + Communicate necessary information to 911 services per ClearWellness workflows.  + Coach seniors and caregivers on improving wellness by creating wellness goals.  + Establish a trusted relationship with the senior and their caregivers.  + Inbound/Outbound telephone communication, managing associated documentation and email, text and/or chat services with seniors and caregivers.   + Provide input on improvement opportunities for products, processes, and procedures.  + Meet weekly/monthly metrics related to service level, performance, and customer satisfaction.   + Other duties will include general account maintenance such as updating customer records, features, and usage questions while ensuring satisfaction with our service.   The kind of people we look for: + Versatile people who thrive on variety and challenge. + Excited about working in a fast-paced environment . + Innate problem solvers who want to grow in a flexible, collaborative culture . + Takes initiative, pushes boundaries, motivated to innovate . + Talented individuals with a growth mindset who want to use their learning and relationship-building skills . + Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality . Minimum Required Qualifications:     + High school diploma or GED.     + Work from a local home office equipped with reliable, high-speed Internet.    + Ability to effectively communicate in English through reading, writing, speaking   and listening. + Communicate with patience, empathy, and compassion; comfortable working with senior citizens and ability to communicate with seniors (age 75+) easily and clearly.    + Demonstrated ability to troubleshoot and identify issues over the phone.    + Works collaboratively with colleagues to create a high-quality results-driven , team-oriented environment.     + Self-motivated with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes .     + Exhibits professionalism, reliability, punctuality , uses discretion, makes sound decisions, and maintains confidentiality.    + Willingness and ability to work flexible hours including Saturdays and Sundays. + Proficient in MS Office, CRM software and virtual communication such as MS Teams.    Preferred Qualifications:      + Certified Health or Wellness Coach. If not certified, ClearCaptions will sponsor   Wellness Coach training within 6 months of hire date.     + 1 + years of experience working in a healthcare environment and/or working with   Remote Patient Monitoring (RPM) solutions.    + 1 + years of experience delivering care in a home living environment.    + Experience working in a call center or dispatching services.    + Demonstrated ability to establish a rapport, gather information and provide   “coaching” to seniors through work or volunteer experience.    + Demonstrated ability to understand, assimilate and explain complex information   in concise terms to seniors through work or volunteer experience.    + Experience with enterprise business support systems and/or process improvement   methodologies.    + Continuing education or c ollege degree.        Physical Demands :     Employees may experience the following physical demands for extended periods of time:    + Sitting and standing (100%)     + Keyboarding (90%)     + Viewing computer monitor, tablet and cell phone screen requiring close vision   (90%)     + Primary functions require the ability to communicate over the phone effectively and clearly with customers, including those who are hard of hearing.   Must use a headset provided for audio quality with our customer service environment.      Work Environment:     Work is performed in a work from home environment requiring reliable, high-speed internet .   Compensation: $18.00 to $20.93/hr prospectively with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us with feedback if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity . All employment decisions are based on business needs, job requirements , and individual qualifications, without regard to race , color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics . Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. ClearCaptions is an Equal Opportunity Employer.   Other details + Pay Type Hourly <