Clerical Assistant 2 Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4728215) Apply  Clerical Assistant 2 Salary $35,306.00 - $51,932.00 Annually Location Lawrence County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2024-12355-00102 Department Department of Health Division HL Div of VR New Castle Opening Date 11/18/2024 Closing Date 12/1/2024 11:59 PM Eastern Job Code 00102 Position Number 50565626 Union AFSCME Bargaining Unit A1 Pay Group ST03 Bureau / Division Code 00075611 Bureau / Division Bureau of Health Statistics and Registries, Division of Vital Records New Castle Worksite Address 105 Nesbitt Road City New Castle, Pennsylvania Zip Code 16105 Contact Name Mary Sue Shaner Contact Phone 724.698.2409 Contact Email marshaner@pa.gov + Description + Benefits + Questions THE POSITION The Department of Health is looking for a highly motivated individual with an attention for detail. We have an opening for a Clerical Assistant 2 within the Bureau of Health Statistics and Registries, Division of Vital Records. If you have clerical experience, this may be the position for you. DESCRIPTION OF WORK The Clerical Assistant 2 in this position will provide consumer support telephonically, by email, and online chat in response to consumer requests to place orders for certificates of vital events or to inquire about the status of orders previously placed. You will apply knowledge of the Vital Statistics Law of 1953 and Title 28 to the nuances of specific situations to provide consumers with immediate and accurate guidance on issues such as but not limited to: • Vital event certificates available to consumers and the requirements surrounding the application process • Eligibility and appropriate documentation to apply for certificates of vital events • Identification verification • Payment of fees The person in this position will, at all times, maintain the confidentiality of information contained in vital records. When interacting with consumers, be vigilant not to divulge information, especially when they may be a parent, relative, or friend, but not an eligible applicant. Use discretion in each consumer interaction. You will de-escalate situations when a consumer becomes inpatient or angry about access to records or certificates or wait times. This position may be given an assignment to support the public health emergency response mission of the Department of Health. Emergency assignments could at times be received with little or no advance notice, and may continue for any period of time – ranging from a few hours to several weeks, depending on the nature of the circumstance. The emergency assignments may at times be performed under adverse conditions and may require travel to another site other than the employee’s assigned headquarters for a period of time. Additional details regarding the duties of this position may be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50565626) . Work Schedule and Additional Information: + Full-time employment. + Work hours are 7:00 am to 3:00 pm, Monday - Friday, with a 30-minute lunch. + This position will have two to three week minimum of mandatory on-site training. + You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in New Castle. + Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $35,306 (before taxes). + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: + Six months as a Clerical Assistant 1 (commonwealth title); or + Graduation from high school; or + An equivalent combination of experience and training. Other Requirements: + You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency. + You must be able to perform essential job functions. Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered. How to Apply: + Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: + Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION + Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). + Your score is based on the detailed information you provide on your application and in response to the supplemental questions. + Your score is valid for this specific posting only. + You must provide complete and accurate information or: + your score may be lower than deserved. + you may be disqualified. + You may only apply/testoncefor this posting. + Your results will be provided via email. Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) ! See the total value of your benefits package by exploring ourbenefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box. *Eligibility rules apply. 01 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . + Yes 02 WORK BEHAVIOR 1 Sorts, files, and retrieves documents. Levels of Performance Select the "Level of Performance" which best describes your claim. + I have experience sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed. + I have experience sorting documents and filing them using a specific system to keep them organized; OR I have experience retrieving documents/files. + I have NO experience related to this work behavior. 03 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.) + The actual duties you performed + Your level of responsibility 04 WORK BEHAVIOR 2 Enters information into the computer. Levels of Performance Select the "Level of Performance" which best describes your claim. + I have experience entering information into a computer, verifying the accuracy of the information, and formatting it according to established standards. + I have experience entering information into a computer and formatting it according to established standards. I was NOT responsible for verifying the accuracy of the information. + I have experience entering information into a computer using previously formatted documents or templates. + I have NO experience related to this work behavior. 05 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The type(s) of data you entered into the computer + The actual duties you performed + Your level of responsibility 06 WORK BEHAVIOR 3 Answers phone calls and provides assistance or information regarding inquiries. Forwards complicated inquiries to other staff for follow-up. Levels of Performance Select the "Level of Performance" which best describes your claim. + I have experience answering phone calls external contacts, providing assistance or information on inquiries, and forwarding complicated inquires to other staff for follow-up. + I have experience answering phone calls from other internal staff members or occasionally from external contacts; however, answering phone calls from external contacts was not a routine function of my job. + I have NO experience related to this work behavior. 07 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + How often you answered calls and from whom + The actual duties you performed + Your level of responsibility 08 WORK BEHAVIOR 4 Operates office equipment. Instructions From the list below, please select all of the office equipment you have experience in operating. + Computer + Printer + Copy Machine + Fax Machine + Scanner + None of the above 09 In the text box below, please list the name(s) of the employer(s) where you gained the experience you claim with office equipment. If you indicated you have no work experience operating any of the equipment, type N/A in the box below. Required Question Agency Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov