Clerical Assistant 2 Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4726385) Apply  Clerical Assistant 2 Salary $35,306.00 - $51,932.00 Annually Location Dauphin County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2024-10968-00102 Department State Employees' Retirement System Division SR Op Off Opening Date 11/18/2024 Closing Date 12/2/2024 11:59 PM Eastern Job Code 00102 Position Number 00030813 Union AFSCME Bargaining Unit A1 Pay Group ST03 Bureau / Division Code 707002 Bureau / Division Operations Office Worksite Address 30 North Third Street City Harrisburg, Pennsylvania Zip Code 17101 Contact Name DJ Korlewitz Contact Phone 717.237.0395 Contact Email DKorlewitz@pa.gov + Description + Benefits + Questions THE POSITION Tired of sitting at a desk and staring at a computer screen all day? Would you rather move about and meet a wide variety of professionals while also contributing to the operational success of your agency? If so, this may be the position for you! The State Employees’ Retirement System (SERS) is seeking a highly motivated clerical support professional to join our staff. If you have clerical experience and wish to explore a rewarding career that offers an opportunity to use your skills while earning a competitive salary and benefits, then SERS would like to hear from you! DESCRIPTION OF WORK This position serves as the agency receptionist and will greet and interact with staff, visitors and vendors daily. Other primary position functions include providing mail courier services both on site and within the Harrisburg area; processing incoming/outgoing mail; posting checks and other forms of payments in the agency’s SERIS system; print production of agency and member materials utilizing a production printer; processing invoices for payment; and other clerical support services required for the needs of the Operations Office. Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00030813) . About SERS: Established in 1923, SERS is one of the nation’s oldest retirement plans for public employees and manages the pension benefits of nearly 240,000 employees and retirees for 98 public sector employers. In 2023, SERS paid about $3.9 billion in benefits and managed $36.4 billion in assets. A wealth of information is available at www.SERS.pa.gov. Our mission is to prepare our members and participants to achieve financial security in retirement. We achieve this through focusing on our mission, acting ethically and with integrity, empowering our members, embracing innovation, fostering life work balance, modeling an inclusive and respectful workplace, valuing and developing team members, collaborating, and finding joy in our work. SERS is an equal opportunity employer and welcomes all qualified individuals to our team. We are committed to an inclusive and respectful work environment that fosters personal and professional growth, embraces the contributions of all team members, and values diversity in people, ideas, and experiences to achieve our highest potential. Work Schedule and Additional Information: + Full-time employment. + Hours are 8:00 am to 4:30 pm, Monday - Friday, with a 1-hour lunch. + Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $35,306 (before taxes). + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: + Six months as a Clerical Assistant 1 (commonwealth title); or + Graduation from high school;or + An equivalent combination of experience and training. Other Requirements: + This particular position requires possession of a valid driver's license. + You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow thelink (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency. + You must be able to perform essential job functions. Commonwealth employees who wish to use their seniority rightsmustapply to the internal posting for their seniority rights to be considered. How to Apply: + Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: + Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION + Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). + Your score is based on the detailed information you provide on your application and in response to the supplemental questions. + Your score is valid for this specific posting only. + You must provide complete and accurate information or: + your score may be lower than deserved. + you may be disqualified. + You may only apply/test once for this posting. + Your results will be provided via email. Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) ! See the total value of your benefits package by exploring ourbenefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box. *Eligibility rules apply. 01 Selective Certification - Do you possess a current driver's license which is not under suspension? + Yes + No 02 If you answered yes, please provide your driver's license number and expiration date. If you answered no, type N/A in the text box below. 03 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . + Yes 04 WORK BEHAVIOR 1 – DOCUMENT CREATION AND ORGANIZATION Creates, sorts, files, and retrieves physical and electronic documents and folders. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience creating, sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed. + B. I have experience sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed. + C. I have experience sorting documents and filing them using a specific system to keep them organized; OR I have experience retrieving documents/files. + D. I have NO experience related to this work behavior. 05 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The type(s) of documents you created + The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.) + The actual duties you performed + Your level of responsibility 06 WORK BEHAVIOR 2 - DATA ENTRY Enters information into databases or spreadsheets to track and maintain records such as case files, requests for information, and meeting transcripts. Ensure the information included is accurate. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience entering AND maintaining data in databases or spreadsheets. I was responsible for ensuring accuracy of the information submitted. + B. I have experience entering data into databases or spreadsheets OR maintaining existing data. I was responsible for ensuring the accuracy of the information submitted. + C. I have experience entering data into databases or spreadsheets or maintaining existing data but someone else ensured the accuracy of the information. + D. I have successfully completed college-level coursework or training related to data entry. + E. I have NO experience or coursework related to this work behavior. 07 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The actual duties you performed related to data entry + The type(s) of data you entered + Your level of responsibility 08 If you have selected the level of performance pertaining to college coursework or training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University/Training Source + Course Title + Credits/Clock Hours 09 WORK BEHAVIOR 3 - WRITTEN COMMUNICATION Writes correspondence such as emails, orders, meeting invites, reports, memorandums, decisions, inquiries, agendas, or other methods of disseminating information. Ensures all information is accurate and complete in accordance with policies, standards, and legal requirements using word processing software such as Microsoft Word, Outlook, Excel, and Microsoft Teams. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience writing documents or correspondence. I was responsible for the final content. + B. I have experience drafting documents or correspondence but was not responsible for the final content. + C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism. + D. I have NO experience or coursework related to this work behavior. 10 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + The type(s) of documents/correspondence you wrote + Your level of responsibility 11 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 12 WORK BEHAVIOR 4 – CUSTOMER SERVICE Greets visitors and answers telephone inquiries to provide assistance or information regarding inquiries. Forwards complicated inquiries to other staff for follow-up. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience greeting visitors and answering phone calls from external contacts to provide information or assistance on inquiries. + B. I have experience greeting visitors and answering phone calls from other internal staff members or occasionally from external contacts; however, answering phone from external contacts was not a routine function of my job. + C. I have NO experience related to this work behavior. 13 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience + How often you answered calls and from whom + The actual duties you performed + Your level of responsibility 14 WORK BEHAVIOR 5 – OFFICE EQUIPMENT Operates office equipment. Instructions From the list below, please select all the office equipment you have experience in operating. + A. Computer + B. Printer + C. Copy Machine + D. Fax Machine + E. Scanner + F. None of the Above 15 In the text box below, please list the name(s) of the employer(s) where you gained the experience you claim with office equipment. If you indicated you have no work experience operating any of the equipment, type N/A in the box below. Required Question Agency Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov